Hays Travel

Overview

Hays Travel Limited is the largest independent travel agent chain in the United Kingdom, headquartered in Sunderland, England. Founded in 1980 by John Hays, it has grown from a small retail shop into a nationwide network with hundreds of retail travel shops as of early 2024. The company emphasizes personalized service and expert travel consultancy, with a strong focus on in-person and tailored bookings through its extensive network of retail consultants.

Offering a wide spectrum of travel services—including family holidays, luxury cruises, tailor-made trips, and last-minute deals—its independent status enables access to diverse options for customers. Hays Travel supports franchise partners and homeworking consultants, and is recognized for high turnover and a deep commitment to customer satisfaction, positioning it as a major player in the UK travel sector.

Basic Information

Contact Details

• Phone: +44 800 408 4048
• Website: haystravel.co.uk
• LinkedIn: linkedin.com/company/hays-travel

Key Focus Areas & Initiatives

• Holidays
• Travel
• Package holidays
• Ski holidays
• Sun holidays
• Cheap holidays
• Family holidays
• Travel arrangements
• Customer loyalty programs
• Tailored travel
• Digital marketing
• Travel options
• Community engagement programs
• Customer experience
• Retail travel expansion
• Supplier partnerships
• Travel industry leadership
• Cruise holiday specialist
• Community support
• Travel industry recognition
• Personalized travel planning
• Community projects
• Tailor-made holidays
• Travel and tourism
• Family travel specialist
• Multi-channel sales
• Industry awards
• Community support initiatives
• Community-focused travel services
• Travel booking technology
• Customer satisfaction
• Supplier network
• Customer support
• Retail store expansion
• Online travel platform
• Travel consultancy
• Community involvement
• Travel technology
• Tailor-made travel solutions
• Travel advice
• Travel money
• Award-winning service
• Personalized holiday planning
• Online booking
• Travel industry growth strategy
• Independent travel
• High street branches
• Family business
• Personalized customer service
• Travel industry growth
• Holiday deals
• Independent travel consultancy
• Travel industry innovation
• Online travel sales
• Family-owned travel business
• Cruise holiday awards
• Independent travel advice
• Travel industry reputation
• Holiday booking
• Community investment in youth
• Employee training
• Digital booking platform
• Impartial advice
• Customer loyalty
• Thomas Cook acquisition
• Travel services
• Holiday packages
• Travel money services
• Family-owned business
• Award-winning travel agency
• Cruise holidays
• Independent travel agent
• Group travel
• Package holiday
• Customer service excellence
• Luxury travel options
• Thomas Cook retail network
• Custom travel arrangements
• Award-winning travel consultancy
• Digital transformation
• Employee welfare
• Community support programs
• Award-winning customer service
• Retail
• Community charity work
• Personalized travel services
• Independent travel network
• Impartial travel advice
• Community-focused travel
• Retail expansion
• Customized travel packages
• Community engagement
• Travel industry awards
• Luxury holidays
• Travel industry leader
• Travel planning
• Acquisition
• Community investment
• High street travel agency
• Independent travel retailer
• UK travel industry
• Online booking system
• Travel retail
• Group travel expertise
• Community charity partnerships
• Travel insurance
• Customer service
• Extensive travel options
• Travel agency
• B2C
• E-commerce
• Services
• Travel agencies
• Hospitality
• Tourism
• Online presence
• Marketing & advertising
• Consumer internet
• Consumers
• Internet
• Information technology & services
• Hotels & travel

Technologies Used

• ASP.NET
• AT Internet
• Adobe Media Optimizer
• Amadesa
• Amazon AWS
• Apache
• AppNexus
• Bing Ads
• Bootstrap Framework
• Bootstrap Framework v3.2.0
• CSC Corporate Domains
• Cedexis Radar
• CloudFlare Hosting
• Criteo
• DoubleClick
• DoubleClick Conversion
• DoubleClick Floodlight
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Google AdWords Conversion
• Google Analytics
• Google Dynamic Remarketing
• Google Font API
• Google Maps
• Google Maps (Non Paid Users)
• Google Places
• Google Play
• Google Tag Manager
• Hotjar
• Incapsula
• Liferay
• Linkedin Marketing Solutions
• Linkedin Widget
• Microsoft Office 365
• Microsoft-IIS
• Mimecast
• Mobile Friendly
• New Relic
• Nginx
• Optimizely
• Outlook
• Pingdom
• RTB House
• React
• Remote
• Ruby On Rails
• Shutterstock
• Sizmek (MediaMind)
• SoundCloud
• Tealium
• Trustpilot
• Twitter Advertising
• Ubuntu
• Vimeo
• WordPress.org
• YouTube
• Zendesk
• Zopim
• eRecruit
• iGoDigital
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Cruise
• Seascanner
• Explorer Franchise by Hays Travel
• Miles Morgan Travel
• Kreuzfahrtberater GmbH