Privacy Policy

Effective Date: 5th Jan, 2024

At Bitscale, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our Data Analytics Software as a Service (SaaS) platform and related services ("Services"). By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Services:

1.1. Personal Information:

  • Contact information (e.g., name, email address, phone number)
  • User account credentials (e.g., username, password)
  • Payment information (e.g., credit card details)

1.2. Usage Information:

  • Log data (e.g., IP addresses, browser type, operating system)
  • Usage metrics (e.g., pages visited, features used, session duration)
  • Cookies and similar technologies information (see our Cookie Policy)

1.3. Analytical Data:

  • Data generated or uploaded to the platform by users for analysis
  • Aggregated and anonymized usage data for analytics purposes

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

  • Providing and improving our Services
  • Personalizing your experience
  • Communicating with you about our Services, updates, and offers
  • Processing payments
  • Analyzing and improving the performance and functionality of our platform
  • Conducting research and generating insights (with data anonymized and aggregated)
  • Complying with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information under the following circumstances:

  • With trusted third-party service providers who assist us in delivering our Services (e.g., hosting, payment processing)
  • When required by law or to respond to legal process
  • To protect the rights, privacy, safety, or property of Bitscale, its users, and the public
  • In connection with a merger, acquisition, or sale of all or a portion of our assets

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Choices

  • You can access and update your account information through the platform's settings.
  • You may opt out of receiving promotional communications from us by following the instructions in those communications.
  • You can manage cookies and similar technologies according to our Cookie Policy.

6. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected personal information from your child, please contact us.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the updated policy on our website.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at [email protected].

By using our Services, you agree to the terms outlined in this Privacy Policy.


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