Bitscale Privacy Policy

1. Information We Collect

1.1. Information You Provide to Us

We collect personal information you voluntarily provide when you:

• Register for or use our Services
• Subscribe to our communications or marketing materials
• Integrate Bitscale with third-party platforms (e.g., HubSpot, Salesforce, LinkedIn, or CRMs)
• Participate in demos, feedback sessions, or support interactions

This information may include:

• Name, company name, job title, and role
• Email address, phone number, and communication preferences
• Billing and payment information (processed securely through third-party processors such as Stripe)
• Login credentials (username, password, or OAuth tokens)
• Content you upload or share through the platform (e.g., contact lists, CRM data, lead data)

All personal information you provide must be accurate, complete, and up to date.

1.2. Information Automatically Collected

When you use our Services, we automatically collect certain technical data, including:

• IP address, browser type, device information, and operating system
• Log and usage data (e.g., pages visited, session times, clicks, and integrations used)
• Location data (approximate, based on IP address)
• Cookies, beacons, and similar tracking technologies (see our Cookie Policy)

This information helps us ensure platform functionality, improve performance, detect fraud, and enhance user experience.

1.3. Information from Third Parties

We may obtain data from:

• Integrated services (e.g., CRM, marketing automation tools, or social platforms you connect)
• Public databases and professional directories
• Data partners that provide business contact and intent data
• Service providers assisting with lead enrichment, email verification, or analytics

We only collect such data in compliance with applicable privacy laws and contractual obligations.

2. How We Use Your Information

We use your information to operate, improve, and personalize our Services, including:

• Delivering and managing your account and subscriptions
• Processing transactions and providing customer support
• Enhancing functionality, security, and user experience
• Analyzing usage patterns for product improvement
• Sending administrative messages, updates, or legal notices
• Delivering marketing or promotional communications (only with your consent)
• Complying with applicable legal and regulatory obligations

We process your data under the following legal bases:

• Performance of a contract – to provide Services you've requested
• Legitimate business interests – to improve products and safeguard operations
• Consent – for marketing or cookies where required
• Legal obligations – to comply with applicable law

3. How We Share Your Information

We do not sell or rent your data. We may share your information as follows:

• Service Providers: With trusted partners who host, process, or support operations (e.g., AWS, Stripe, HubSpot).
• Business Transfers: In the event of a merger, acquisition, or reorganization, your data may be part of the transferred assets.
• Legal and Compliance: When required to comply with laws, court orders, or regulatory obligations.
• Affiliates and Contractors: Under strict confidentiality and only for legitimate business purposes.

All third parties are contractually required to protect your data and process it only as instructed.

4. Cookies and Tracking Technologies

We use cookies and similar technologies for analytics, personalization, and advertising measurement.

You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.

5. International Data Transfers

Bitscale operates globally. Your data may be transferred to and processed in countries where our servers or partners operate, including the United States, the European Union, and India.

We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) where required by GDPR
• Data Processing Agreements with our vendors
• Compliance with applicable data protection laws (GDPR, CCPA, etc.)

6. Data Retention

We retain your personal information as long as necessary to:

• Deliver our Services and maintain your account
• Comply with legal, tax, or contractual obligations
• Resolve disputes and enforce agreements

When no longer needed, we securely delete or anonymize data.

7. Data Security

We employ robust technical and organizational measures including:

• Data encryption in transit and at rest
• Access control and multi-factor authentication
• Regular security audits and vulnerability testing

However, no method of transmission or storage is 100% secure. You use the Services at your own risk.

8. Your Rights and Choices

Depending on your jurisdiction (e.g., EU, UK, California), you may have the following rights:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Withdraw consent at any time (without affecting prior lawful processing)
• Port your data in a structured, machine-readable format
• Lodge a complaint with your local data protection authority

To exercise these rights, contact us at [email protected].

We will respond within applicable legal timelines (typically within 30 days).

9. Children's Privacy

Bitscale does not knowingly collect data from individuals under 18 years of age.

If you believe a minor has provided us with personal information, please contact us immediately, and we will delete such data.

10. Third-Party Integrations

Our Services may integrate with third-party tools (e.g., LinkedIn, HubSpot, Salesforce).

Your use of these integrations is subject to their respective privacy policies.

We do not control, and are not responsible for, the data practices of these third parties.

11. Your California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Request to know categories of data collected and shared
• Request deletion of personal data (subject to exceptions)
• Opt out of the sale or sharing of personal data (we do not sell data)
• Non-discrimination for exercising privacy rights

You may submit a request by emailing [email protected].

12. Do-Not-Track (DNT) Disclosure

Our systems do not currently respond to "Do Not Track" signals due to the absence of a universal standard.

We will update this policy if such a standard emerges.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

The "Effective Date" at the top indicates the latest revision.

If significant changes are made, we may notify you by email or through our platform.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, contact us at:

Bitscale Inc.
Email: [email protected]
Website: https://bitscale.ai

15. Acknowledgment

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to its terms.