FWD Insurance

Overview

FWD Insurance is a pan-Asian insurance company founded in 2013 and headquartered in Hong Kong. It operates in 10 markets across Asia, including Hong Kong, Macau, Japan, Singapore, Thailand, the Philippines, Indonesia, Vietnam, Malaysia, and Cambodia. The company went public on the Hong Kong Stock Exchange in July 2025, marking a key milestone in its growth.

Offering a wide range of insurance products—such as life, medical, general insurance, and employee benefits—FWD also provides health-related services like FWD HealthyMe, with a focus on innovation and user-friendly digital technology. It seeks to enhance the customer experience by simplifying the insurance journey and utilizes multiple distribution channels, including bancassurance, agency, and brokerage partnerships. Committed to customer-centric innovation and ethical business practices, FWD manages approximately US$63 billion in assets, maintaining a robust corporate governance framework while strengthening its market presence in Southeast Asia.

Basic Information

Contact Details

• Phone: +852 2850 3823
• Website: fwd.com
• LinkedIn: linkedin.com/company/fwd-insurance

Key Focus Areas & Initiatives

• life insurance
• accident & health insurance
• general insurance
• employee benefits
• financial planning
• group insurance
• broker management
• bancassurance
• tied agency
• alternative distribution
• digital commerce
• insurance tech
• intermediaries
• travel insurance
• pan-asian insurer
• insurance innovation
• digital technology
• insurance technology
• easy-to-understand products
• insurance digital strategy
• asean insurance markets
• customer-centric approach
• digital tools
• ai
• digital engagement
• customer engagement
• health insurance
• asia insurance
• digital claims
• asset management
• insurance customer empowerment
• bancassurance partnerships
• regional insurer
• digital tools for agents
• insurance solutions
• digital onboarding
• insurance distribution
• ai and big data
• millennial insurance customers
• insurance customer loyalty
• insurance digital ecosystem
• regional platform
• insurance digital innovation
• seamless service
• insurance digital transformation
• insurance industry
• technology
• digital insurance platform
• insurance services
• insurance trust building
• insurance claims automation
• takaful
• financial services
• insurance platform
• insurance
• digital customer experience
• digital customer support
• insurance digital engagement
• insurance provider
• insurance digital experience
• ai claims processing
• digital innovation
• big data
• digital customer service
• insurance asset management
• digital policy management
• insurance digital channels
• market expansion
• insurance company
• digital distribution
• shariah-compliant insurance
• digital marketing
• digital sales
• millennial customers
• product innovation
• customer-centric
• insurance product simplification
• digital servicing
• insurance transparency
• digital insurance
• takaful products
• digital channels
• digital transformation
• insurance products
• cloud-first approach
• claims processing
• trust and transparency
• seamless customer experience
• customer experience
• digital customer journey
• digital channels integration
• fast-growing markets
• b2c
• d2c
• services
• retail
• insurance agencies and brokerages
• cloud solutions
• innovation
• data analytics
• risk management
• information technology & services
• enterprise software
• enterprises
• computer software
• b2b
• marketing & advertising
• insurance agencies & brokerages
• cloud computing

Technologies Used

• AI
• Amazon AWS
• Appcues
• Atlassian Cloud
• CSC Corporate Domains
• Google Analytics
• Google Tag Manager
• Microsoft Azure Monitor
• Microsoft Office 365
• Mimecast
• Mobile Friendly
• MongoDB
• React
• Remote
• VueJS
• Workday
• Workday Recruit

Affiliated Organizations & Regional Branches

• Gibraltar BSN Life Berhad
• FTB - Shine Your Way
• Fwd Thailand
• Kylie Chan @ FWD - Join the Team!