Voiceops

Overview

VoiceOps specializes in AI-powered coaching solutions tailored for call centers. Its Synthesis platform leverages artificial intelligence to transform customer conversations into actionable insights, enabling organizations to improve coaching processes and boost sales performance. By automating quality assurance, VoiceOps provides expert-level call grading and ensures reliable data for continuous improvement.

The platform supports ramping up new sales agents quickly, delivers consistent QA outcomes, and empowers industries such as education, financial services, and energy to maintain compliance and raise coaching standards. Through AI-driven enablement and strategic intelligence, VoiceOps helps teams unlock growth by harnessing real-time conversation data.

Basic Information

Contact Details

• Phone: +1 203-246-9711
• Website: voiceops.com
• LinkedIn: linkedin.com/company/voiceops

Key Focus Areas & Initiatives

• AI-powered coaching solutions
• Automated quality assurance for call centers
• Sales performance improvement
• Call grading and compliance monitoring
• Strategic conversation data analysis
• Coaching enablement for regulated industries
• Integration with CRM platforms
• Real-time dashboard for customer insights
• Workflow automation

Technologies Used

• AI
• Amazon AWS
• Amazon SES
• Atlassian Cloud
• Circle
• Drift
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google Apps
• Google Font API
• Google Tag Manager
• Greenhouse.io
• Hubspot
• Linkedin Login
• Linkedin Marketing Solutions
• Linkedin Widget
• Mobile Friendly
• Nginx
• Remote
• Route 53
• WordPress.org
• Wordpress.com
• YouTube

Affiliated Organizations & Regional Branches