Sefas Innovation

Overview

Sefas Innovation is a global leader in omnichannel customer communications management (CCM) software, established in 1991. Headquartered in Paris, France, with offices in the USA and the UK, the company operates as a business unit within the Docaposte division of La Poste Groupe. The organization provides advanced document composition and customer communication management solutions, processing billions of images annually for a wide array of major clients.

Specializing in modular technology suites for the complete customer communication lifecycle, Sefas offers platforms for document composition, omnichannel CCM delivery, and robust infrastructure for production and distribution. Their technology serves multiple industries such as healthcare, insurance, financial services, government, telecommunications, and business process outsourcing.

Basic Information

Contact Details

• Phone: +1 781-425-5060
• Website: sefas.com
• LinkedIn: linkedin.com/company/sefas-innovation

Key Focus Areas & Initiatives

• Document composition and design
• Omnichannel customer communications management (CCM)
• Content personalization and workflow automation
• Customer experience enhancement and journey orchestration
• Legacy system integration and metadata extraction
• Secure document storage and data archiving
• Process automation and real-time communication
• High-speed document processing and mass mailing
• Consulting services for digital transformation
• Healthcare, financial services, insurance, and public sector solutions

Technologies Used

• AI
• Atlassian Confluence
• Bootstrap Framework
• Google Font API
• Google Maps
• Google Maps (Non Paid Users)
• Google Tag Manager
• Hubspot
• Jira
• Microsoft Office 365
• Mobile Friendly
• Nginx
• React Redux
• Remote
• Salesforce
• SendInBlue
• WP Engine
• Wistia
• WordPress.org
• Workable