Reputation | Company Profile - Revenue, Headcount, Tech Stack, Contacts
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Reputation
Overview
Based in San Ramon, California, Reputation specializes in online reputation management and customer experience management. Founded in 2006 by Michael Fertik, the company offers a software-as-a-service (SaaS) platform that helps businesses monitor and respond to online reviews, social media interactions, and customer surveys. The platform analyzes customer sentiment and provides actionable insights to enhance operational performance and customer experience.
The core product, the Reputation Experience Management Platform, allows businesses to track their online reputation across various channels. It includes features for customer sentiment analysis, operational improvement tools, and collaboration capabilities, enabling teams to work together on reputation initiatives. Reputation primarily serves enterprise-level businesses in industries such as healthcare, financial services, automotive, hospitality, and retail, focusing on turning customer feedback into meaningful business improvements.
Basic Information
| Industry | information technology & services |
|---|---|
| Founded | 2006 |
| Revenue | 100M |
| Headquarters | 6111 Bollinger Canyon Rd, Suite 500, San Ramon, California 94583, United States |
| Languages | English |
| Alexa Ranking | 90721 |
Contact Details
- Phone: +1 650-369-0600
- Website: reputation.com
- LinkedIn: linkedin.com/company/reputation-com
Key Focus Areas & Initiatives
- Online reputation management
- SEO
- Analysis and reporting
- Facebook advertising
- Social media monitoring
- Location-based marketing
- Customer experience management
- Customer sentiment analysis
- Operational analytics
- Brand reputation and management
- Enterprise SaaS solutions
- Customer feedback and review management
- Survey automation
- Competitive benchmarking
- Consumer insights and engagement
- Multi-channel integration
- Digital marketing strategies
- Healthcare, retail, hospitality, automotive industry solutions
- Integration with Salesforce
- Scalable platform for customer engagement
- Data-driven decisions and actionable insights
Technologies Used
- Atlassian Cloud
- CloudFlare
- Drift
- Gmail
- Google Apps
- LearnDash
- MailJet
- Mixpanel
- Pantheon
- Reviews
- Sage Intacct
- Salesforce Service Cloud
- WP Engine
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