Geek Squad

Overview

Geek Squad is a technology support and repair service that operates as a subsidiary of Best Buy. Founded in 1994 by Robert Stephens in Minneapolis, Minnesota, it started as a small computer repair service and has grown into the largest tech-support operation globally. After being acquired by Best Buy in 2002, Geek Squad expanded its services across the US and Canada, offering repairs, installations, and remote support.

The company provides a wide range of tech support services, including on-site repairs, in-store assistance, and 24/7 remote support. Its offerings have evolved to include home theater installations, mobile audio services, and virus removal. Geek Squad also emphasizes training resources, such as video tutorials, to help clients understand their technology better. With a distinctive culture and a team of specialized agents, Geek Squad continues to serve both residential and commercial clients effectively.

Basic Information

Contact Details

• Phone: +1 800-433-5778
• Website: geeksquad.com
• LinkedIn: linkedin.com/company/geek-squad
• Twitter: twitter.com/GeekSquad
• Facebook: facebook.com/GeekSquad
• AngelList: angel.co/the-geek-squad

Key Focus Areas & Initiatives

• Home theater installation and support
• Car audio and connected car services
• Smart home solutions
• Computers and device diagnostics
• Remote and in-home tech support
• In-store support for appliances and consumer electronics
• Business device support and device lifecycle management
• Customer experience and technical support services
• Tech education and Geek Squad Academy initiatives
• Support for youth education in technology
• Support logistics and repair services
• Community outreach and tech innovation programs

Technologies Used

• Akamai
• Akamai DNS
• Amazon SES
• Microsoft Office 365
• Outlook

Affiliated Organizations & Regional Branches

• Best Buy