Gainsight

Overview

Gainsight, Inc. is a software company based in San Francisco, California, founded in 2009 by Jim Eberlin and Sreedhar Peddineni. It is a leader in the customer success software industry, dedicated to helping businesses prioritize their customers to enhance outcomes and improve revenue retention. With over 700 employees and nearly 30 product teams, Gainsight has established itself as a key player in the enterprise SaaS market.

The company offers a suite of software solutions tailored for customer success, product experience, and post-sales engagement, primarily for SaaS companies. Gainsight's platform allows teams to manage customer data, prevent churn, drive upsell opportunities, and deliver personalized workflows. It also supports the creation of customer communities, bolstered by the acquisition of inSided. Gainsight's mission is to provide actionable insights that strengthen long-term customer relationships and enhance overall customer health.

Basic Information

Contact Details

• Phone: +1 888-623-8562
• Website: gainsight.com
• LinkedIn: linkedin.com/company/gainsight

Key Focus Areas & Initiatives

• SaaS
• Customer success
• Customer experience management
• Customer engagement
• Customer retention
• Product management
• Customer journey
• Recurring revenue
• Product experience
• Revenue optimization
• Product analytics
• Onboarding
• Growth
• Enterprise software
• Predictive analytics
• Business intelligence
• Customer feedback
• Customer training platform
• Customer community
• AI and generative AI for customer success

Technologies Used

• AI
• Amplitude
• Atlassian Cloud
• Citrix
• Digital Ocean DNS
• Gainsight
• Gmail
• Google Apps
• Google Tag Manager
• Mimecast
• Mixpanel
• Mobile Friendly
• MongoDB
• Sendgrid
• UltraDns
• Vidyard
• Vimeo
• WordPress.org
• YouTube
• Zendesk

Affiliated Organizations & Regional Branches

• Skilljar by Gainsight
• inSided
• Aptrinsic
• Northpass (Acquired by Gainsight)
• Staircase AI
• Gainsight Japan