Etiya

Overview

Founded in 2004, this global software company specializes in AI-driven digital transformation, operating across three continents and seven countries, including Turkey, Canada, and the UK. With a team of over 1,600, it focuses on enhancing customer experience for communication and digital service providers through an award-winning product portfolio.

The organization offers software solutions tailored to the telecommunications sector, as well as finance and retail industries. Core offerings include CRM systems, B/OSS, AI-driven capabilities, and big data analytics tools, designed for rapid deployment and agility. Recognized for innovation and industry certifications, it fosters a culture of collaboration and adaptability to meet evolving market demands.

Basic Information

Contact Details

• Phone: +90 212 483 7101
• Website: etiya.com
• LinkedIn: linkedin.com/company/etiya

Key Focus Areas & Initiatives

• Telco CRM
• Telco product lifecycle management
• CPQ
• Catalog-driven B/OSS
• Social CRM
• Customer service management
• Omnichannel digital frontend
• Customer experience management
• AI solutions
• Digital business platforms
• AI chatbots
• Social media analytics
• Order management
• Product catalog management
• Customer relationship management
• Artificial intelligence based solutions
• Digital transformation
• Business process automation
• AI-powered personalization
• Cloud-native solutions
• AI-driven revenue management
• Machine learning
• TM Forum standards and certifications
• Consulting and managed services
• BSS/OSS modernization
• Customer retention and engagement platforms
• Analytics and big data solutions
• Open API integration
• Operational automation
• DevOps methodology
• Agile deployment
• Order orchestration and visibility
• Personalized campaigns and real-time insights
• Digital twins for CX

Technologies Used

• AI
• Amazon AWS
• Amazon SES
• Atlassian Cloud
• Atlassian Confluence
• Circle
• Deel
• Jira
• Mapbox
• Oracle Fusion
• Outlook
• React
• React Native
• Remote
• Route 53
• Webmail
• Zoho Email

Affiliated Organizations & Regional Branches