Aumtech Inc.

Overview

Empowering Customer Support, CX leaders, and Contact Centers, Aumtech transforms operations with AVVA, its intelligent communications and collaboration platform. AVVA streamlines voice, video, screen share, and file-sharing while eliminating the need for major infrastructure changes.

With over 35 years of experience, Aumtech addresses common contact center challenges like rising costs, outdated technologies, and inefficient customer service processes. Its solutions deliver improved agent efficiency, enhanced customer satisfaction, and stronger business performance. AVVA offers seamless integration, real-time insights, and data-driven analytics, driving cost savings, omnichannel communication, and exceptional customer experiences for mid-to-large enterprises.

Basic Information

Contact Details

• Phone: +1 732-254-1875
• Website: aumtech.com
• LinkedIn: linkedin.com/company/aumtech-inc

Key Focus Areas & Initiatives

• Visual IVR
• Call center automation
• Data analytics
• Speech analytics & recognition
• Speech biometrics
• Agent screen share
• WebRTC & mobile apps
• Video communications
• Screen sharing & file sharing
• Conversational AI
• Intelligent virtual assistant
• Outbound notifications & virtual hold
• Call back solutions
• Voice of the customer
• Customer engagement solutions
• Software development
• Artificial intelligence

Technologies Used

• AI
• Android
• Domo
• Gmail
• Google Apps
• Google Cloud Hosting
• IoT
• KNIME
• Rackspace MailGun
• Remote
• Sisense

Affiliated Organizations & Regional Branches