Zonka Feedback | Company Profile - Revenue, Headcount, Tech Stack, Contacts
Zonka Feedback is an AI-powered omnichannel customer experience management platform that helps organizations consolidate feedback from various sources into actionable insights.
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Zonka Feedback is an AI-powered omnichannel customer experience management platform that helps organizations consolidate feedback from various sources into actionable insights. Founded in 2013 and headquartered in India, Zonka operates in the United Kingdom and focuses on providing enterprise-grade customer intelligence to mid-market organizations.
The company offers two main solutions: the AI Feedback Intelligence Platform and the Customer Feedback Platform. The AI Feedback Intelligence Platform processes unstructured data from high-volume feedback sources, delivering real-time insights through AI-driven analysis. The Customer Feedback Platform captures feedback across multiple channels, including web, SMS, email, and mobile apps, and provides real-time analytics to facilitate action and collaboration. The platform serves a diverse range of industries, including retail, hospitality, healthcare, education, software, and eCommerce. It is designed for rapid deployment, offering organizations advanced customer experience management without the complexities of traditional enterprise systems.
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