Xima Software

Overview

Xima Software is a leading provider of cloud-based contact center software and AI-powered solutions, established in 2007 and based in South Jordan, Utah. With a team of over 90 employees, the company serves more than 10,000 clients globally. Founded to address gaps in call reporting, it has evolved into a comprehensive SaaS provider, offering a full suite of contact center capabilities within its flagship product, Chronicall.

The platform features advanced AI capabilities, analytics, and reporting tools designed to optimize customer interactions. Key offerings include call queuing, skills-based routing, interactive voice response (IVR), and multi-channel communications. With a focus on user-friendly design, seamless integration, and ongoing support, the organization enables businesses to enhance operational efficiency and customer satisfaction. In 2024, it achieved a 173% increase in SaaS revenue and continues to innovate with features such as Microsoft Teams integration and advanced reporting tools.

Basic Information

Contact Details

• Phone: +1 801-930-1800
• Website: ximasoftware.com
• LinkedIn: linkedin.com/company/xima-software
• Twitter: twitter.com/ximasoftware
• Facebook: facebook.com/ximasoftware

Key Focus Areas & Initiatives

• Contact center solutions
• Cloud software
• Advanced analytics and reporting
• Workforce management
• Security and compliance
• User-friendly design
• White-glove support
• Multichannel communication
• Business intelligence
• AI-powered customer experience
• Custom report generation
• Automated coaching
• IVR software
• CRM integration
• Omnichannel support
• Industry-specific compliance
• Predictive analytics
• Agent assistance and workload balancing
• Quality management
• Skill-based routing
• Enterprise-grade security
• Digital transformation
• Scalable contact centers
• Real-time and speech analytics
• Customer satisfaction and engagement
• Remote agent support
• Customizable dashboards
• Microsoft Teams integration

Technologies Used

• AI
• AWS SDK for JavaScript
• Android
• Apache
• Avaya
• CrazyEgg
• DoubleClick
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google Analytics
• Google Apps
• Google Font API
• Google Tag Manager
• Hubspot
• IoT
• Mobile Friendly
• MongoDB
• Remote
• Reviews
• Route 53
• Salesforce
• Shutterstock
• Slack
• Varnish
• Vimeo
• VueJS
• WordPress.org
• YouTube
• Zendesk
• reCAPTCHA