Vivantio | Company Profile - Revenue, Headcount, Tech Stack, Contacts

Vivantio is a SaaS provider of service management software, established in 2003. It specializes in customer service optimization platforms designed for B2B service teams, IT support, and cross-functional departments. Headquartered in Massachusetts and with an office in England, the organization employs a dedicated team focused on delivering a customer-centric culture.

The platform centralizes support operations, automates workflows, and facilitates collaboration across departments such as IT, HR, and Finance. Key features include omni-channel support, automation and workflow management, asset discovery, AI capabilities, knowledge management, and digital self-service options. It is tailored for small to medium-sized B2B firms, offering editions to meet varying service maturity levels and aiming to enhance service efficiency and satisfaction for clients.