TTEC

Overview

Headquartered in Austin, Texas, TTEC Holdings, Inc. is a global leader in customer experience (CX) technology and services with over 40 years of expertise. The organization operates through two key segments: TTEC Digital, which builds modern CX infrastructure using technology-driven solutions, and TTEC Engage, which delivers AI-enabled front-line services such as customer engagement and tech support.

TTEC designs and manages digital CX solutions integrating AI, advanced analytics, and human empathy. Operating in 21 countries, it serves a diverse client base across industries including healthcare and financial services. The company emphasizes operational efficiency and personalized service, providing solutions like AI automation, contact center management, and strategy analytics to enhance customer satisfaction and foster lasting relationships through innovative interactions.

Basic Information

Contact Details

• Phone: +1 800-835-3832
• Website: ttec.com
• LinkedIn: linkedin.com/company/ttec

Key Focus Areas & Initiatives

• Customer experience consulting
• Customer technology services
• Customer care services
• Captivate customers
• Omnichannel technology
• Bilingual professionals
• Cloudbased technology
• Operational excellence
• Revenue growth
• Customer acquisition
• Digital trust & safety services
• Professional services
• Customer service optimization
• Digital customer engagement
• Managed services
• Customer experience data management
• Multilingual CX support
• Customer experience platform customization
• Digital transformation in CX
• Customer experience automation
• Healthcare services
• Customer journey orchestration
• Customer experience platform integration
• AI-powered CX solutions
• Data annotation and labeling
• Financial services
• AI-powered customer support
• Customer data integration
• Customer engagement platforms
• Multilingual support
• AI-powered contact center
• Digital literacy in CX
• Industry-specific CX solutions
• Cloud contact center solutions
• Digital transformation services
• Contact center as a service
• Global CX delivery
• Customer engagement solutions
• CX consulting & tech
• Customer acquisition solutions
• E-commerce
• Customer journey automation
• Customer retention strategies
• Customer experience analytics
• Proprietary CX platforms
• Customer experience technology deployment
• AI-enhanced back-office services
• Customer experience innovation
• Customer service digital transformation
• Business process outsourcing
• Government solutions
• Customer loyalty programs
• Self-service solutions
• Chatbots
• Intelligent fraud automation
• Back-office support
• Trust & safety solutions
• Knowledge enablement
• Learning services
• Customer intent mapping
• Remote contact center solutions
• Employee experience
• Innovation in CX
• Digital literacy initiatives
• Contact center operations
• Process automation
• Customer insights

Technologies Used

• .NET
• ACL
• AWS SDK for JavaScript
• AWS Trusted Advisor
• Ad Astra
• Adobe Captivate
• Adobe Media Optimizer
• Adobe Photoshop
• Amazon Web Services (AWS)
• Ansible
• Apple macOS
• Articulate Storyline 360
• Baidu Search Engine
• C#
• Camtasia
• Cedexis Radar
• Chrome
• Confluence
• Connect
• Copilot
• Create React App
• DATAVERSE LTD
• DAX
• Drift
• Drupal
• Dynamics 365 Business Central
• Elite Software HVAC Solution
• GCC
• GatherContent
• Gem
• Google AdWords Conversion
• Google Ads
• Google Cloud
• Google Cloud Platform
• Google Font API
• Google Tag Manager
• Halogen Software
• IBM Data Warehouse
• IBM ILOG CPLEX Optimization Studio
• ICP
• Infoblox DHCP
• Intel
• Jira
• Jobber
• Kubernetes
• Lever
• LinkedIn Recruiter
• LinkedIn Sales Navigator
• Linkedin Marketing Solutions
• Looker
• Micro
• Microsoft Azure
• Microsoft Azure Monitor
• Microsoft Dynamics
• Microsoft Excel
• Microsoft Office
• Microsoft Office 365
• Microsoft Power Apps
• Microsoft Power Automate
• Microsoft Power Platform
• Microsoft PowerPoint
• Microsoft PowerShell
• Microsoft Teams
• Microsoft Teams Rooms
• Microsoft Windows Server 2012
• Microsoft Word
• Mobile Friendly
• Multilingual
• Netlify
• Nginx
• OneTrust Tech Risk & Compliance
• Oracle Analytics Cloud
• Oracle Cloud
• Oracle EBS Projects
• Oracle Identity Cloud Service
• Oracle Siebel
• Outlook
• Palo Alto PA-5200 Series
• Pantheon
• Pardot
• Pipedrive
• Power Query
• PowerBI Tiles
• Python
• REST
• React
• Remote
• SQL
• Salesforce
• Salesforce CRM Analytics
• ServiceNow
• SharePoint
• Siemens SIMATIC S7
• Sigma
• Skedge.me
• Slack
• Snowflake
• Snyk Code (SAST)
• Spreadsheet Server by insightsoftware
• Spreedly
• SysTools VBA Password Recovery
• Taleo
• Taleo Applicant Tracking Systems (ATS)
• Terraform
• The Trade Desk
• Tor
• UKG
• Varnish
• Verint
• Vimeo
• Webex
• Wistia
• ZoomInfo
• Zoomdata

Affiliated Organizations & Regional Branches

• Connextions
• RogenSi Worldwide Pty Ltd.
• TeleTech Philippines
• NuSoft Solutions is now Avtex
• TTEC Digital
• Motif, Inc
• Automated Voice & Data Solutions is now Avtex
• Aria Solutions
• First Call Resolution, LLC
• Technology Solutions Group, Inc.
• VoiceFoundry APAC
• Peppers & Rogers Asia
• 1to1 Media
• Avtex Solutions
• FCR
• VoiceFoundry