Sutherland

Overview

Sutherland is a global leader in business process outsourcing (BPO) and digital transformation, founded in 1986 and based in Rochester, New York. The company offers a wide range of analytics-driven solutions that support the entire customer lifecycle, with over 40,000 employees across more than 60 delivery centers worldwide. Sutherland serves clients in over 140 countries, including the US, Canada, Mexico, Europe, Asia, and the Middle East.

The company specializes in integrated front-office and back-office services, digital transformation through AI and automation, and enhancing customer engagement with advanced customer experience solutions. Sutherland also provides technology services, including IT application services and digital engineering, with a focus on innovation. With over 200 patented inventions in AI and emerging technologies, Sutherland operates innovation labs in Bangalore, San Francisco, and London. The company is committed to corporate responsibility and sustainable practices, aligning with the UN Global Compact to address climate change and social impact.

Basic Information

Industry	information technology & services
Founded	1986
Revenue	116M
Headquarters	1160 Pittsford Victor Road, Pittsford (Rochester), NY 14534, United States
Languages	English, Chinese
Alexa Ranking	92341

Contact Details

Phone: +1 585-586-5757
Website: sutherlandglobal.com
LinkedIn: linkedin.com/company/sutherland-global

Key Focus Areas & Initiatives

Business process outsourcing
Digital transformation
Analytics-driven solutions
Customer lifecycle support
Integrated front-office and back-office services
AI and automation
Customer engagement
Customer experience management
Technology services
IT application services
Digital engineering
Innovation labs
Corporate responsibility
Sustainable practices
Process consulting
Cloud computing
Advanced analytics
Supply chain automation
Cybersecurity
Machine learning and AI integration
Outcome-based delivery
Performance optimization
Digital customer experience
Business process automation
Global industry focus
Multi-channel and omnichannel customer support

Technologies Used

AI
Adobe Media Optimizer
Akamai DNS
Amazon AWS
Amazon CloudFront
Amazon SES
Atlassian Cloud
Bootstrap Framework
Cedexis Radar
CrazyEgg
DoubleClick
DoubleClick Conversion
DoubleClick Floodlight
Facebook Custom Audiences
Facebook Login (Connect)
Facebook Widget
Gmail
Google Analytics
Google Apps
Google Dynamic Remarketing
Google Font API
Google Maps
Google Places
Google Tag Manager
Highcharts JS Library
Linkedin Marketing Solutions
Loggly
MailChimp
MailChimp SPF
Marketo
Microsoft Office 365
Mobile Friendly
Multilingual
Netskope
Nginx
Outlook
Remote
Route 53
Salesforce
Shutterstock
The Trade Desk
Truste
Twitter Advertising
Typekit
Vimeo
VueJS
WordPress.org
YouTube
Zendesk
reCAPTCHA

Sutherland | Company Profile