Sutherland

Overview

Sutherland is a global leader in business process outsourcing (BPO) and digital transformation, founded in 1986 and based in Rochester, New York. The company offers a wide range of analytics-driven solutions that support the entire customer lifecycle, with over 40,000 employees across more than 60 delivery centers worldwide. Sutherland serves clients in over 140 countries, including the US, Canada, Mexico, Europe, Asia, and the Middle East.

The company specializes in integrated front-office and back-office services, digital transformation through AI and automation, and enhancing customer engagement with advanced customer experience solutions. Sutherland also provides technology services, including IT application services and digital engineering, with a focus on innovation. With over 200 patented inventions in AI and emerging technologies, Sutherland operates innovation labs in Bangalore, San Francisco, and London. The company is committed to corporate responsibility and sustainable practices, aligning with the UN Global Compact to address climate change and social impact.

Basic Information

Contact Details

• Phone: +1 585-586-5757
• Website: sutherlandglobal.com
• LinkedIn: linkedin.com/company/sutherland-global

Key Focus Areas & Initiatives

• Business process outsourcing
• Digital transformation
• Analytics-driven solutions
• Customer lifecycle support
• Integrated front-office and back-office services
• AI and automation
• Customer engagement
• Customer experience management
• Technology services
• IT application services
• Digital engineering
• Innovation labs
• Corporate responsibility
• Sustainable practices
• Process consulting
• Cloud computing
• Advanced analytics
• Supply chain automation
• Cybersecurity
• Machine learning and AI integration
• Outcome-based delivery
• Performance optimization
• Digital customer experience
• Business process automation
• Global industry focus
• Multi-channel and omnichannel customer support

Technologies Used

• AI
• Adobe Media Optimizer
• Akamai DNS
• Amazon AWS
• Amazon CloudFront
• Amazon SES
• Atlassian Cloud
• Bootstrap Framework
• Cedexis Radar
• CrazyEgg
• DoubleClick
• DoubleClick Conversion
• DoubleClick Floodlight
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Maps
• Google Places
• Google Tag Manager
• Highcharts JS Library
• Linkedin Marketing Solutions
• Loggly
• MailChimp
• MailChimp SPF
• Marketo
• Microsoft Office 365
• Mobile Friendly
• Multilingual
• Netskope
• Nginx
• Outlook
• Remote
• Route 53
• Salesforce
• Shutterstock
• The Trade Desk
• Truste
• Twitter Advertising
• Typekit
• Vimeo
• VueJS
• WordPress.org
• YouTube
• Zendesk
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Profolio Home Mortgage
• Sutherland Labs
• Nuevora, Inc.
• Adventity Global Serives Private Limited