SupportNinja | Company Profile - Revenue, Headcount, Tech Stack, Contacts
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Overview
SupportNinja is a business process outsourcing (BPO) company based in Austin, Texas, with an additional office in Clark, Philippines. Founded in 2014 or 2015, it specializes in customer experience (CX) and back-office support services for various sectors, including tech, startups, SaaS, AI, ecommerce, healthcare, and fintech. The company focuses on providing scalable outsourcing solutions that integrate AI tools for efficient workflow management and proactive customer engagement.
Offering a wide range of customized services, including frontline and technical support, data entry, analytic reporting, content moderation, and sales lead generation, the organization employs Management-as-a-Service (MaaS) and Talent-as-a-Service (TaaS) models. Clients can choose between fully outsourced solutions or managing their own teams. SupportNinja emphasizes affordability, scalability, and compliance with industry standards such as SOC 2 Type 2 and HIPAA, and has been recognized by Forbes and featured on the Inc. 500 list for its innovative approach supporting rapid client growth.
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