SupportNinja | Company Profile - Revenue, Headcount, Tech Stack, Contacts

SupportNinja | Company Profile - Revenue, Headcount, Tech Stack, Contacts

Updated February 27, 2026
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SupportNinja is a business process outsourcing (BPO) company based in Austin, Texas, with an additional office in Clark, Philippines.

Employees589
Revenue$388.9M
Total Funding500K
Alexa Rank# 209381

Industry & Market

Primary Industry
outsourcing/offshoring
Location
Austin, Texas, United States

Funding Information

Latest Stage
Private equity
Annual Revenue
$388,900,000

Headcount Distribution

Total Employees
589
Departments
19

By Department

Department Breakdown

Support
Engineering
Human Resources
Information Technology
Operations
Data Science
Others

Keywords & Focus Areas

outsourcingcustomer supportcustomer experiencebackoffice supportlead generationcontent moderationsmall & medium businessessmall companiesoutsourcing & offshoring consultingcustom technology solutionsapi integrationvirtual assistancescalable solutionsninjaairemote workforce managementcloud-based support systemsmultilingual supportcustomer service outsourcingsaascustomer support outsourcing+10 more
30 total keywords

Overview

SupportNinja is a business process outsourcing (BPO) company based in Austin, Texas, with an additional office in Clark, Philippines. Founded in 2014 or 2015, it specializes in customer experience (CX) and back-office support services for various sectors, including tech, startups, SaaS, AI, ecommerce, healthcare, and fintech. The company focuses on providing scalable outsourcing solutions that integrate AI tools for efficient workflow management and proactive customer engagement.

Offering a wide range of customized services, including frontline and technical support, data entry, analytic reporting, content moderation, and sales lead generation, the organization employs Management-as-a-Service (MaaS) and Talent-as-a-Service (TaaS) models. Clients can choose between fully outsourced solutions or managing their own teams. SupportNinja emphasizes affordability, scalability, and compliance with industry standards such as SOC 2 Type 2 and HIPAA, and has been recognized by Forbes and featured on the Inc. 500 list for its innovative approach supporting rapid client growth.

Key Metrics

Total Employees
XXXX
Total number of employees
Engineering
XX
Number of employees in the engineering department
Sales Team
$XX
Number of employees in the sales department
Marketing
XX
Number of employees in the marketing department
Founded
XXXX
Year the company was founded
Revenue
$XXX,XXX,XXX
Total revenue of the company
Total Funding
$XXX M
Total funding of the company
Market Cap
$XXX,XXX
Market cap of the company

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Contact

Company
SupportNinja
Headquarters
2025 Guadalupe St, Ste 260, Austin, Texas 78705, US
Founded
2015
Languages
English
Industry
outsourcing/offshoring

Technology Stack

Analytics & Tracking

Google Tag ManagerSalesforce CRM AnalyticsWowanalytics

Social & Marketing

Google AdWords Conversion

Database & Backend

Javascript

Cloud & Infrastructure

Atlassian CloudCloudflare DNSGoogle Cloud Pub/Sub

Productivity

Not found

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