SMS-Magic

Overview

SMS-Magic is a global business messaging platform founded in 2008, with its headquarters in Pune, India and an office located in Henderson, Nevada. The platform specializes in conversational text messaging solutions that seamlessly integrate with leading CRM systems such as Salesforce and Zoho. It offers multichannel communication through SMS, WhatsApp, and Facebook Messenger, serving over 2,000 customers across 190 countries, including small and mid-sized businesses as well as large enterprises.

Advanced features include a multichannel inbox for consolidated conversations, personalized campaign tools, and customer support functionalities. SMS-Magic enables performance tracking, analytics, and compliance monitoring, helping businesses grow revenue and strengthen customer relationships. The company is recognized for reliability, ease-of-use, and a strong commitment to corporate social responsibility initiatives in education and environmental sustainability.

Basic Information

Contact Details

• Phone: +1 888-568-1315
• Website: sms-magic.com
• LinkedIn: linkedin.com/company/screen-magic-media
• Facebook: facebook.com/smsmagic
• Twitter: twitter.com/smsmagic

Key Focus Areas & Initiatives

• Customer relationship management
• Enterprise mobile communication
• Global SMS connectivity
• CRM integration (Salesforce, Zoho)
• Marketing automation
• Customer support solutions
• Multichannel messaging (SMS, WhatsApp, Facebook Messenger)
• Campaign optimization and analytics
• Performance tracking and compliance
• Lead generation and sales acceleration
• Education and environmental sustainability initiatives
• Industry-specific messaging solutions
• Secure customer data handling and enterprise-grade security
• Automated messaging and case routing
• Customer feedback and journey mapping
• Regulatory compliance (HIPAA, 10DLC, TCR registration)
• Omnichannel support
• Community goodwill initiatives

Technologies Used

• AI
• AWS Trusted Advisor
• Adobe Experience Cloud
• Amazon AWS
• Amazon CloudFront
• Amazon Elastic Load Balancer
• Amazon SES
• Apache
• Bootstrap Framework
• Docker
• DoubleClick
• DoubleClick Conversion
• Drawbridge
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Flow
• Gmail
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Play
• Google Tag Manager
• Hotjar
• Hubspot
• JTL-Shop 3
• JWT
• Javascript
• Jenkins
• Leadfeeder
• Linkedin Marketing Solutions
• Mag+
• Mailchimp Mandrill
• Marketo
• Microsoft Application Insights
• Mobile Friendly
• Ning
• OWASP Zed Attack Proxy (ZAP)
• Pardot
• PowerBI Tiles
• React
• SQL
• Salesforce
• Salesforce Marketing Cloud Intelligence (formerly Datorama)
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Slack
• Stripe
• Talkdesk
• Ubuntu
• Vonage
• WhatsApp
• Wistia
• WordPress.org
• Zoho
• Zoho Analytics
• Zoho Desk

Affiliated Organizations & Regional Branches