SMG - Service Management Group | Company Profile - Revenue, Headcount, Tech Stack, Contacts
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Overview
SMG (Service Management Group) is a global leader in unified experience management (UXM), specializing in AI-powered software and professional services. The company helps brands enhance brand experience (BX), customer experience (CX), and employee experience (EX) by providing actionable insights derived from feedback and data. Founded in 1991 and headquartered in Kansas City, Missouri, SMG operates with a software with a service (SwaS) model, combining technology with consulting to activate insights across various industries, including restaurant, retail, healthcare, and more.
SMG serves over 550 brands in more than 180 countries, processing 18 billion signals annually through its Ignite AI-native platform. This platform offers real-time recommendations to drive continuous improvement and growth. The Unified Experience Management® platform connects BX, CX, and EX data to support business outcomes, featuring tools for market research, engagement surveys, and competitive benchmarks. The company is committed to a client-first culture and has been recognized as a Great Place to Work, emphasizing values such as collaboration, diversity, and inclusion.
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