Servion Global Solutions

Overview

Servion Global Solutions is a US-based global systems integrator specializing in customer experience (CX) transformation and digital engineering solutions. With over 30 years of expertise, the company delivers innovative CX initiatives for hundreds of leading brands, offering services like digital maturity assessments, platform modernization, and managed solutions.

Utilizing proprietary frameworks and advanced AI technologies, Servion enhances customer journeys across various interaction channels. Its offerings include contact center solutions, automation platforms, and customer analytics tools, all designed to elevate digital transformation and operational efficiency for enterprise clients.

Basic Information

Contact Details

• Phone: +1 609-987-0044
• Website: servion.com
• LinkedIn: linkedin.com/company/servion-global-solutions

Key Focus Areas & Initiatives

• Contact center optimization
• Customer interaction management
• Managed services
• Predictive self service
• Product engineering & development
• Workforce optimisation
• Cloud contact center
• Intelligent virtual assistants
• CX advisory services
• Artificial intelligence
• Conversational AI
• Data-driven CX
• Customer journey automation
• Omnichannel journey orchestration
• Customer experience optimization
• Customer engagement
• Customer service automation
• Digital engineering
• AI-powered CX
• Customer onboarding automation
• Customer interaction analytics
• AI-driven customer insights
• Customer engagement platforms
• Customer data analytics
• Customer experience metrics tracking
• Workforce management AI
• Customer journey mapping software
• Customer feedback systems
• Customer experience analytics platforms
• Customer loyalty programs
• Digital transformation
• Customer data integration services
• Customer loyalty analytics
• Customer experience optimization tools
• Custom software development
• Customer data platform
• Customer retention analytics
• Customer feedback collection tools
• Customer journey dashboards
• AI-powered customer support
• Customer journey design
• Customer satisfaction
• AI bot deployment
• Omnichannel customer support
• CX platform
• Computer systems design and related services
• Workforce optimization
• Customer journey mapping
• AI-powered chatbots
• Enterprise software
• Customer journey mapping tools
• Customer journey insights
• CX analytics
• CX analytics tools
• Customer journey personalization
• Customer experience metrics
• Services
• Digital modernization
• Customer service AI
• Operational efficiency
• Customer retention strategies
• Automation
• Customer journey personalization tools
• Customer engagement platform customization
• Customer feedback analysis
• Customer engagement AI
• Customer journey orchestration platforms
• AI integration
• CX transformation
• Customer data platform integration
• Customer experience management
• CX platform integrations
• Cloud computing
• Customer data management
• Customer experience consulting services
• Customer experience consulting
• Customer feedback
• Analytics
• Customer experience solutions
• Customer experience strategy
• Telecommunications
• Customer experience platform
• Workforce management software
• Customer feedback analysis tools
• Customer journey orchestration
• Omnichannel CX
• AI enhancements
• Customer analytics
• AI bots
• Risk management
• Workflow automation
• Consulting
• Customer retention
• Digital transformation

Technologies Used

• A2 Hosting
• AWS SDK for JavaScript
• AWS Trusted Advisor
• Amazon SES
• C#
• CloudFlare Hosting
• Cloudflare DNS
• Copilot
• ExactTarget
• Google Tag Manager
• Gravity Forms
• Hibernate
• J2EE
• JUnit
• Kubernetes
• Leadfeeder
• Marketo
• Micro
• Mobile Friendly
• MySQL
• NICE Actimize Xceed
• Oracle Cloud
• Outlook
• React
• SAP SuccessFactors
• SQL
• Salesforce
• Selenium
• Shutterstock
• Signal
• Slack
• Spiceworks IP Scanner
• Spring
• Spring Boot
• UniFi SDN
• WordPress.org
• YouTube

Affiliated Organizations & Regional Branches

• EMK Capital