ServiceRocket

Overview

ServiceRocket is a tech-enabled services company founded in 2001 and based in Palo Alto, California, with additional offices in Sydney, Kuala Lumpur, and Santiago. The company focuses on helping enterprises simplify processes and accelerate growth through software solutions. With a team of over 300 professionals, known as "Rocketeers," ServiceRocket collaborates globally to provide customer-centric services.

The company offers a variety of services, including software implementation, integration, customer enablement, training, and ongoing support. One of its key products is Learndot, an award-winning learning management system that helps technology companies manage software training businesses effectively. ServiceRocket serves a diverse clientele across multiple industries, including notable names like Atlassian, Salesforce, and the New South Wales Government, showcasing its capability to meet complex software needs for organizations of all sizes.

Basic Information

Contact Details

• Website: servicerocket.com
• LinkedIn: linkedin.com/company/servicerocket

Key Focus Areas & Initiatives

• Software implementation
• Integration services
• Customer enablement
• Training programs
• Ongoing support
• Learning management systems
• Customer-centric solutions
• Cloud migration support
• Technology partnerships
• Support excellence initiatives
• Process improvement
• Enterprise support services
• Operational efficiency
• Software development
• Consulting services
• Support automation
• Partner channel development
• B2B solutions
• Digital transformation
• Enterprise software solutions
• Professional services
• Customer support strategies
• Agile development
• Data residency
• Cloud solutions
• DevOps enablement
• Platform services
• Software training
• Collaboration tools
• App development

Technologies Used

• Amazon AWS
• Atlassian Cloud
• Atlassian Confluence
• Backbone JS Library
• Chargebee
• DoubleClick
• DoubleClick Conversion
• Drift
• DynECT
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google AdSense
• Google AdWords Conversion
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Tag Manager
• Hotjar
• Hubspot
• KISSmetrics
• Leadfeeder
• Lever
• Linkedin Marketing Solutions
• Microsoft Office 365
• Mobile Friendly
• React
• Remote
• Route 53
• Salesforce
• Twitter Advertising
• Vimeo
• Webflow
• YouTube
• Zendesk

Affiliated Organizations & Regional Branches