ServiceNow

Overview

ServiceNow is an enterprise cloud computing company founded in 2004 and based in Santa Clara, California. It focuses on workflow automation and digital transformation solutions that enhance operations and service delivery across various business functions, including IT, HR, and customer service.

The company's main offering is the Now Platform, a low-code development environment that enables businesses to create custom applications and automate workflows efficiently. This platform leverages artificial intelligence, machine learning, robotic process automation, and performance analytics to drive operational efficiency. The product portfolio covers IT Service Management, IT Operations Management, IT Asset Management, Security Operations, Governance, Risk, and Compliance, Human Resources Service Delivery, Customer Service Management, and Field Service Management. ServiceNow serves a broad mix of industries and has established strategic partnerships with companies such as Celonis and NVIDIA to advance its automation and AI capabilities. Since going public in 2012, it has achieved recognition as a Fortune 500 company known for its innovative approach to enterprise workflow automation.

Basic Information

Contact Details

• Phone: +1 408-501-8550
• Website: servicenow.com
• LinkedIn: linkedin.com/company/servicenow

Key Focus Areas & Initiatives

• Service management
• Enterprise cloud
• Custom app development
• ITS management
• Security operations
• Customer service management
• IT operations management
• Governance, risk, and compliance (GRC)
• HR service delivery
• Digitize workflows
• SaaS and PaaS solutions
• Enterprise software
• AI model deployment and integration
• Machine learning-enabled application development
• Incident response and proactive management
• Workflow orchestration
• Automated workflows
• Operational efficiency
• Security analytics and automation
• Cloud infrastructure and scalability
• Customer experience transformation
• Digital transformation for various industries
• Industry-specific AI solutions (public sector, healthcare, manufacturing, telecom, retail, insurance, energy, etc.)
• AI-driven decision making
• Risk management and compliance automation
• Business process automation

Technologies Used

• AI
• Adobe CQ
• Adobe Marketing Cloud
• Akamai
• Akamai DNS
• Amadesa
• Amazon AWS
• Amazon SES
• Apache
• DemandBase
• Drift
• Eloqua
• Mapbox
• Microsoft Office 365
• Mimecast
• Mobile Friendly
• Netlify
• Ooyala
• React Redux
• SOASTA
• Salesforce
• ServiceNow
• Stripe
• WP Engine
• Zendesk

Affiliated Organizations & Regional Branches

• UltimateSuite
• DxContinuum, Inc.
• Hitch Works, Inc. (Acquired by ServiceNow)
• Raytion
• Passage AI
• Logik.ai, from ServiceNow
• 4Industry (acquired by ServiceNow)
• Era Software, Inc.
• SkyGiraffe (acquired by ServiceNow)
• INTELLIBOT.IO (Acquired by ServiceNow)
• G2K Group
• Loom Systems (Acquired by ServiceNow)
• ITapp (acquired by ServiceNow)
• Lightstep
• Intreis
• BrightPoint Security
• Attivio
• Parlo (Acquired by ServiceNow)
• data.world
• DotWalk (Acquired by ServiceNow)
• Telepathy Design
• Element AI, Inc.
• Sweagle
• Mapwize
• Moveworks
• Appsee (acquired by ServiceNow)
• VendorHawk Inc.
• Swarm64