ServiceNow

Overview

ServiceNow is an enterprise cloud computing company founded in 2004 and based in Santa Clara, California. It focuses on workflow automation and digital transformation solutions that enhance operations and service delivery across various business functions, including IT, HR, and customer service.

The company's main offering is the Now Platform, a low-code development environment that enables businesses to create custom applications and automate workflows efficiently. This platform leverages artificial intelligence, machine learning, robotic process automation, and performance analytics to drive operational efficiency. The product portfolio covers IT Service Management, IT Operations Management, IT Asset Management, Security Operations, Governance, Risk, and Compliance, Human Resources Service Delivery, Customer Service Management, and Field Service Management. ServiceNow serves a broad mix of industries and has established strategic partnerships with companies such as Celonis and NVIDIA to advance its automation and AI capabilities. Since going public in 2012, it has achieved recognition as a Fortune 500 company known for its innovative approach to enterprise workflow automation.

Basic Information

Industry	information technology & services
Founded	2004
Revenue	11.5B
Headquarters	2225 Lawson Lane, Santa Clara, CA 95054, United States
Languages	English, German, French, Japanese
Alexa Ranking	5201

Contact Details

Phone: +1 408-501-8550
Website: servicenow.com
LinkedIn: linkedin.com/company/servicenow

Key Focus Areas & Initiatives

Service management
Enterprise cloud
Custom app development
ITS management
Security operations
Customer service management
IT operations management
Governance, risk, and compliance (GRC)
HR service delivery
Digitize workflows
SaaS and PaaS solutions
Enterprise software
AI model deployment and integration
Machine learning-enabled application development
Incident response and proactive management
Workflow orchestration
Automated workflows
Operational efficiency
Security analytics and automation
Cloud infrastructure and scalability
Customer experience transformation
Digital transformation for various industries
Industry-specific AI solutions (public sector, healthcare, manufacturing, telecom, retail, insurance, energy, etc.)
AI-driven decision making
Risk management and compliance automation
Business process automation

Technologies Used

AI
Adobe CQ
Adobe Marketing Cloud
Akamai
Akamai DNS
Amadesa
Amazon AWS
Amazon SES
Apache
DemandBase
Drift
Eloqua
Mapbox
Microsoft Office 365
Mimecast
Mobile Friendly
Netlify
Ooyala
React Redux
SOASTA
Salesforce
ServiceNow
Stripe
WP Engine
Zendesk

ServiceNow | Company Profile