ServiceChannel

Overview

ServiceChannel is a facilities management technology company founded in 1999, based in Pleasanton, California. It specializes in providing a cloud-based platform designed for multi-site businesses to manage and optimize their facilities maintenance operations. The platform offers a comprehensive SaaS solution that automates workflows, including work order management, asset tracking, and contractor management.

The company serves over 500 enterprise customers across retail, healthcare, and education sectors, processing more than 30 million work orders. With a network of over 70,000 contractors, ServiceChannel enables efficient sourcing and management of service providers. Its data-driven insights support operational efficiency and cost transparency for large enterprises seeking improved service quality and reduced maintenance costs.

Basic Information

Contact Details

• Phone: +1 800-508-6695
• Website: servicechannel.com
• LinkedIn: linkedin.com/company/servicechannel

Key Focus Areas & Initiatives

• Facility management
• Contractor management
• Retail maintenance management
• Vendor sourcing
• Restaurant maintenance management
• CMMS
• Vendor compliance & risk monitoring
• Integrated facility management
• Facility maintenance software
• Service provider network
• IFM
• SaaS
• Workforce management
• Enterprise software
• Software development
• Vendor performance analytics
• Engineering services
• Predictive analytics
• Energy efficiency tools
• Work order automation SaaS
• Cost reduction strategies
• Compliance management
• Cost savings
• Performance analytics
• Digital transformation
• Inventory management
• Asset tracking
• Cloud computing
• Asset condition monitoring
• Vendor management
• Risk assessment
• Asset management
• Real-time data
• Multi-site operations
• Mobile app
• Automation
• Construction
• Managed services
• Environmental compliance
• Preventive maintenance
• Contractor performance benchmarking
• Compliance tools
• Spend optimization
• B2B services
• Maintenance scheduling
• Sustainability reporting
• Automated routing
• Data analytics
• Multi-location management
• Healthcare asset management
• Retail facilities management
• Regulatory compliance
• Cost control
• IoT integration
• Energy & utilities
• Business intelligence
• Facility asset lifecycle
• Service provider marketplace
• Capital planning tools
• Operational efficiency
• Customer engagement
• Financial reporting
• Digital facilities management
• Work order management
• Work order tracking
• Energy management
• Asset lifecycle
• Preventive maintenance scheduling
• Compliance and risk management
• Fleet management
• Cloud-based platform
• Predictive maintenance
• Capital planning
• Operational excellence
• Budget management
• Sourcing and procurement
• Integration services
• Provider network optimization
• Contractor performance
• Automated workflows
• Asset lifecycle management
• Sustainability solutions
• Performance insights
• Real-time visibility
• Maintenance tracking
• Emergency services
• Service level agreements
• Employee productivity
• Facility optimization
• Refrigerant tracking
• Resource allocation
• Data-driven decision making
• Continuous improvement
• Strategic asset planning
• Retail management software
• Program transformation

Technologies Used

• 8x8
• AI
• Amazon AWS
• Amazon SES
• Android
• Atlassian Cloud
• Authorize.NET
• Bing Ads
• Bizible
• Bullhorn
• Canal
• Circle
• Docker
• DoubleClick
• DoubleClick Conversion
• Drift
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• FullStory
• Google Analytics
• Google Dynamic Remarketing
• Google Font API
• Google Tag Manager
• Gusto
• Hubspot
• Inspectlet
• IoT
• Linkedin Marketing Solutions
• Micro
• Microsoft Azure Hosting
• Microsoft Office 365
• Mixpanel
• Mobile Friendly
• New Relic
• ON24
• OneTrust
• Phoenix
• Procore
• Proofpoint
• Rackspace Email
• Rackspace MailGun
• Remote
• Reviews
• Route 53
• Ruby On Rails
• SalesLoft
• Seismic
• Sigma
• StackAdapt
• Twitter Advertising
• Vidyard
• WP Engine
• Wistia
• WordPress.org
• Xamarin
• Zendesk
• Zopim

Affiliated Organizations & Regional Branches

• Fortive