Service Management Systems

Overview

Service Management Systems (SMS) is a national provider of cleaning, housekeeping, maintenance, and consulting services, established in 1988 by William T. Coakley. Operating in over 70 facilities across 29 states, the company manages more than 83 million square feet of property specializing in high-traffic public venues such as airports, hospitals, hotels, and shopping centers.

SMS offers environmental services aimed at maintaining clean, safe environments for guests and staff. Their service portfolio includes housekeeping programs, maintenance, surveys, and consulting, with a healthcare division focused on environmental services for healthcare settings. The company emphasizes customer-centric service and long-term partnerships, customizing offerings to enhance operational efficiency and the overall client experience.

Basic Information

Contact Details

• Phone: +1 615-399-1839
• Website: smsclean.com
• LinkedIn: linkedin.com/company/service-management-systems

Key Focus Areas & Initiatives

• healthcare environmental services
• hospitality
• retail
• airports
• entertainment facilities
• janitorial
• cleaning
• maintenance
• education
• arenas
• healthcare services
• 24/7 service
• operational efficiency
• customer service
• disinfection
• facility management
• consulting
• cleaning services
• germ prevention
• quality control
• environmental sustainability
• customized cleaning programs
• facilities management
• b2b
• ops360 quality system
• staff development
• maintenance services
• quality assurance
• education services
• staff training
• technology solutions
• high-traffic facilities
• janitorial services
• healthcare
• sports & entertainment
• leisure, travel & tourism
• health care
• health, wellness & fitness
• hospital & health care
• facilities services

Technologies Used

• Apache
• DNS Made Easy
• Flowplayer
• Google Tag Manager
• Microsoft Office 365
• Mobile Friendly
• Outlook
• Remote
• Typekit
• WordPress.org

Affiliated Organizations & Regional Branches