Service Agility | Company Profile
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Service Agility
Overview
Providing consulting and training services for contact centers, this organization supports customer-focused companies with a full range of solutions. Over 100 organizations and more than 1000 leaders have benefited from their expertise in call center management, with results tailored to individual client needs and a full guarantee on every engagement.
Specializing in all areas of contact center management—people, process, and technology—they deliver actionable results through comprehensive assessments and focused consulting projects. Their services include precise staffing models, IVR menu design for improved customer satisfaction, and the development of skills-based routing enhanced by proprietary simulation tools to boost efficiency and call quality.
Basic Information
| Industry | management consulting |
|---|---|
| Founded | 2008 |
| Revenue | 8M |
| Headquarters | 1700 Market St, Philadelphia, Pennsylvania, United States |
Contact Details
- Phone: +1 215-679-5250
- Website: serviceagility.com
- LinkedIn: linkedin.com/company/serviceagility
Key Focus Areas & Initiatives
- Contact center performance assessments
- IVR consulting
- Expert witness in call center cases
- Call center management training
- Skills based routing design
- WFM consulting
- Business consulting & services
- Management consulting
Technologies Used
- AI
- Avaya
- Google Cloud Hosting
- Mitel
- Mobile Friendly
- Remote
- Varnish
- Vonage
- Wix
Community
