Screwfix

Overview

Screwfix is a UK-based hardware and trade tools retailer, operating as a subsidiary of Kingfisher PLC. Established in 1979, it evolved from a mail order catalogue into one of the UK's largest omnichannel retailers, serving millions of customers annually through its extensive store network, contact centre, and online platforms. Its presence includes over 640 locations across the UK, Northern Ireland, and Germany.

The company offers an extensive range of more than 23,000 products, spanning screws, power tools, hand tools, plumbing supplies, and safety equipment. Services like next-day delivery, Click & Collect, and 24/7 contact centre support ensure efficiency for both trade professionals and DIY enthusiasts. Specialized offerings such as Plumbfix and Electricfix brands cater to plumbers and electricians, highlighting Screwfix's commitment to quality, dependable service, and professional solutions.

Basic Information

Contact Details

• Phone: +44 333 011 2112
• Website: screwfix.com
• LinkedIn: linkedin.com/company/screwfix
• Facebook: facebook.com/Screwfix
• Twitter: twitter.com/screwfix

Key Focus Areas & Initiatives

• Fast delivery
• Omnichannel retail
• Retail innovation
• Trade tools and supplies
• Next-day delivery
• Click & Collect
• Secure checkout and online payment
• Retail logistics and supply chain management
• Professional trade brands (Plumbfix, Electricfix)
• Sustainable products and recycling programs
• Award-winning customer experience
• Store expansion and network growth
• Digital marketing and mobile app
• Customer loyalty programs
• Industry awards and standards

Technologies Used

• Amazon CloudFront
• Amazon SES
• Automation Anywhere
• Bizagi
• Blueprism
• Braze
• Confluence
• Create React App
• F5 BIG-IP
• Google
• Gravity Forms
• Jira
• Kodak Alaris
• LinkedIn Learning
• Micro
• Microsoft 365
• Microsoft Bing Speech API
• Microsoft Dynamics
• Microsoft Dynamics 365
• Microsoft Excel
• Microsoft Office
• Microsoft Office 365
• Microsoft Power Automate
• Microsoft PowerPoint
• Microsoft Teams
• Microsoft Teams Rooms
• Mobile Friendly
• Nintex
• OneTrust Tech Risk & Compliance
• Oracle Analytics Cloud
• Oracle Commerce
• Outlook
• PowerBI Tiles
• Route 53
• SAP
• Salesforce
• Salesforce CRM Analytics
• ServiceNow
• Slack
• Tableau
• Tealium
• Uipath
• Unity
• Visio
• Vonage Contact Center (VCC)
• Wagestream
• WhatsApp
• WordPress.org
• Wufoo
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Kingfisher plc
• Screwfix France