respond.io

Overview

respond.io is an AI-powered customer conversation management platform that helps businesses enhance their communication across various messaging channels. Founded in 2017 and headquartered in Kuala Lumpur, the company serves over 10,000 brands in more than 85 countries. Its vision is to ensure that every business is just a message away, aiming to improve business-to-consumer communication.

The platform offers a unified messaging solution that centralizes customer interactions from channels like WhatsApp, Messenger, and Instagram into a single dashboard. Key features include a shared inbox for team collaboration, a 360° customer view for tracking interactions, and chat automation to streamline responses. respond.io also provides a mobile app for managing conversations on the go, along with integrations with popular business tools. With a focus on security and reliability, the platform ensures high uptime and offers multilingual support to assist customers effectively.

Basic Information

Contact Details

• Website: respond.io
• LinkedIn: linkedin.com/company/respondio

Key Focus Areas & Initiatives

• multichannel messaging
• messenger for business
• whatsapp for business
• whatsapp
• facebook
• viber
• line
• telegram
• website chat
• customer experience
• saas
• enterprise solutions
• instant messaging
• marketing
• sales
• communications
• instagram for business
• click to chat ads
• chat automation & ai
• lead generation
• it services & it consulting
• computer software
• information technology & services
• marketing & advertising

Technologies Used

• AI
• Adobe Media Optimizer
• Bing Ads
• Bootstrap Framework
• Breezy HR (formerly NimbleHR)
• Cedexis Radar
• CloudFlare
• CloudFlare Hosting
• Cloudflare DNS
• Cloudinary
• Customer.IO
• DoubleClick
• DoubleClick Conversion
• Facebook Comments
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• FullStory
• Gmail
• Google AdWords Conversion
• Google Analytics Ecommerce Tracking
• Google Apps
• Google Cloud Hosting
• Google Dynamic Remarketing
• Google Font API
• Google Play
• Google Tag Manager
• Gorgias
• Hubspot
• JQuery 1.11.1
• JQuery 2.1.1
• Linkedin Marketing Solutions
• Mixpanel
• Mobile Friendly
• Open AdStream (Appnexus)
• Pusher
• Rackspace MailGun
• Remote
• Reviews
• Segment.io
• Sendgrid
• Stripe
• Vimeo
• VueJS
• Webflow
• Wistia
• WordPress.org
• YouTube
• Zapier

Affiliated Organizations & Regional Branches