Powerfront

Overview

Powerfront is a technology company specializing in cloud-based customer engagement solutions designed to replicate the luxury retail experience online. Since its founding in 2001 by Hadar Paz and Greg Platt in Melbourne, Australia, Powerfront has grown to serve major retail brands, and in 2012 expanded its operations to Beverly Hills, California.

The company’s core offering is the INSIDE platform, which features AI-powered live chat, messaging, and video-assisted personal shopping to deliver personalized digital service. Focusing on omnichannel communication and real-time engagement across social media and messaging apps, Powerfront enables luxury and premium brands to maintain high customer service standards and foster brand loyalty in online environments through dedicated client relations teams.

Basic Information

Contact Details

• Website: powerfront.com
• LinkedIn: linkedin.com/company/powerfront

Key Focus Areas & Initiatives

• Cloud-based customer engagement solutions
• Luxury retail online experience replication
• Omnichannel customer service
• AI-enabled live chat and messaging
• Video-assisted personal shopping
• Real-time customer engagement and personalization
• Brand loyalty in digital environments
• Dedicated client relations teams
• Enterprise live chat
• Chatbots for customer service
• Customizable engagement experiences for premium brands
• Retail digital transformation and innovation
• Customer experience optimization
• Personalized digital shopping journeys

Technologies Used

• AI
• Android
• Bootstrap Framework
• CloudFlare Hosting
• Cloudflare DNS
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Tag Manager
• Hubspot
• Linkedin Marketing Solutions
• Microsoft Office 365
• Mobile Friendly
• React Redux
• WordPress.org
• Zendesk

Affiliated Organizations & Regional Branches

• Powerfront Inc