PlatinumOne Business Services Limited

Overview

PlatinumOne Business Services Limited is an AI-driven business process outsourcing (BPO) and knowledge process outsourcing (KPO) company. Founded in 2008 and based in Thane, Maharashtra, it specializes in sales maximization, lead conversion, and customer acquisition for mid-size and large corporations across various industries, including FMCG, real estate, and software. The company operates as a subsidiary of Platinum Power Wealth Advisors Pvt. Ltd. and is listed on the Bombay Stock Exchange under ticker 543352.

The company offers a range of services, including customer acquisition-specific business process management, sales training, and sales technologies like customer intent analytics and voice bots. It emphasizes an employee-first culture with a structured client engagement process and is ISO 27001:2022 certified, ensuring a secure working environment and a strong commitment to process excellence and effective people management.

Basic Information

Contact Details

• Phone: +91 98192 16509
• Website: platinumone.in
• LinkedIn: linkedin.com/company/platinumone-bpo

Key Focus Areas & Initiatives

• lead conversion
• channel management
• upsell
• cross sell
• post sales servicing
• outsourcing & offshoring consulting
• customer intent analytics platform
• services
• aws infrastructure
• ai-embedded bpo
• call quality monitoring
• customer analytics
• b2b
• deep domain expertise
• ai-powered call audit
• kaizen process improvement
• customer loyalty programs
• call center solutions
• ai crm
• deep domain knowledge in bpo
• employee retention strategies
• voice bot
• customer experience
• iso 27001:2022 certified
• employee training
• customer intent analysis
• real time agent assist
• data security
• process management
• ai voice bot
• customer engagement
• voice ai
• call audit
• high performance team
• real-time support
• proprietary voice ai suite
• near human voice bot
• sales enablement
• ai-enabled crm
• ai-driven quality audit
• multi-center operations management
• technology enabled infrastructure
• employee first culture
• customer retention
• call analytics
• cloud infrastructure
• data security compliance
• channel coverage optimization
• business process outsourcing
• ai bpo
• ai powered call audit system
• digital transformation
• insight llm ai
• customer intent analytics
• ai enabled data security
• customer service
• talent acquisition
• ai in customer service
• high calibre team
• information technology and services
• loyalty program
• channel optimization
• near human agent bot
• process optimization
• all other support services
• distribution
• transportation & logistics
• outsourcing/offshoring
• computer & network security
• information technology & services
• enterprise software
• enterprises
• computer software
• internet infrastructure
• internet

Technologies Used

• AI
• Apache
• Bootstrap Framework
• Gmail
• GoDaddy Hosting
• Google Apps
• Google Font API
• Google Tag Manager
• Linkedin Marketing Solutions
• Mobile Friendly
• Woo Commerce
• WordPress.org

Affiliated Organizations & Regional Branches

• Platinum Power Wealth Advisors Pvt. Ltd.