PartnerHero | Company Profile - Revenue, Headcount, Tech Stack, Contacts
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Overview
PartnerHero is a customer experience outsourcing innovator specializing in brand-aligned business process outsourcing services. Recently integrated into Crescendo.ai, it enhances Crescendo’s augmented-AI platform by disrupting traditional call centers with tailored operations for digitally native businesses. Leveraging a global presence and expertise in customer experience, PartnerHero stands out for its commitment to people-first solutions.
Founded over 11 years ago by CEO Shervin Talieh, the organization has developed a BPO model centered on high retention of customers and employees. With a workforce of over 3,000 CX professionals, it serves leading technology and ecommerce brands, providing solutions that combine a hybrid AI-human approach for efficient ticket resolution, an omnichannel platform for personalized experiences, and operations that act as brand extensions. The focus remains on quality, scalability, and consistent service delivery.
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Contact
Technology Stack
Analytics & Tracking
Social & Marketing
Database & Backend
Cloud & Infrastructure
Productivity
How to sell to
Buyer Teams to Target
Customer Experience & Support Operations
Head of Customer Experience, Director of Support Operations, Manager, Customer Service, Support Quality Assurance Lead, Customer Success Manager, Contact Center SupervisorEngineering & Technology
VP of Engineering, Director of IT Operations, Solution Architect, DevOps Lead, AI/ML Engineer, Systems Integration SpecialistMarketing & Digital Engagement
Chief Marketing Officer, Digital Marketing Manager, CRM Manager, Content Strategy Lead, Growth Marketer, Customer Insights AnalystOperations & Business Process
Director of Business Operations, BPO Program Manager, Process Improvement Lead, Director of Vendor Management, Business Analyst, Operations CoordinatorWhat they buy
- Omnichannel customer support platforms
- AI-driven chatbot and automation tools
- Workforce management and quality assurance software
- Cloud-based CRM and case management solutions
- Collaboration and productivity suites
- Multilingual translation and localization services
- Analytics and performance reporting platforms
Signals to watch
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