Onepilot

Overview

Onepilot is a Paris-based customer care outsourcing provider founded in 2020. The company combines AI-enhanced human agents with proprietary technology to deliver efficient, 24/7 support across multiple languages and channels. It serves sectors such as ecommerce, fintech, and education, operating offices in France, the UK, and Germany.

Offering turnkey outsourcing for customer care, sales support, and KYC services, its technology enables agent onboarding, training, intelligent ticket routing, and automated ticket handling with high accuracy. Onepilot stands out for its flexibility, transparency, and cost reduction, achieving significant savings for clients. The company has received awards for innovation in customer relationship solutions and maintains strong security certifications for data protection and compliance.

Basic Information

Contact Details

• Phone: +33 1 89 71 34 27
• Website: onepilot.co
• LinkedIn: linkedin.com/company/onepilothq

Key Focus Areas & Initiatives

• Outsourcing & offshoring consulting
• Customer retention
• Insurance
• Cost transparency
• Customer journey
• GDPR compliance
• Agent onboarding
• Customer engagement
• Multi-channel support
• Churn reduction
• Customer experience
• Ecommerce
• Sales automation
• Services
• Utilities
• Security certifications
• D2C
• Operational efficiency
• Travel
• Retail
• Multi-language support
• Process documentation
• Agent training
• Customer care
• ISO certifications
• Real-time analytics
• AI-powered tools
• Agent sourcing
• Data security
• Quality assurance
• Knowledge base management
• Ticket routing automation
• KYC
• KYC services
• Knowledge base creation
• E-commerce
• B2B SaaS
• Management consulting services
• AI suggestions
• Customer experience optimization
• Call center automation
• Ticket routing
• Chat support
• Customer satisfaction
• AI automation
• Ticket management
• Sales & retention
• Logistics
• Real-time activity dashboard
• Automation
• Outsourcing
• Email support
• B2B
• Multilingual support
• Human agents
• Fintech
• Outbound sales support
• AI customer experience
• Flexible staffing
• Finance
• Transportation & logistics
• Consumer internet
• Internet
• Information technology & services
• SaaS
• Computer software
• Enterprise software
• Enterprises
• Computer & network security
• Finance technology
• Financial services

Technologies Used

• AI
• Adobe Media Optimizer
• Aircall
• Amazon AWS
• Android
• Apache
• Bootstrap Framework
• Braintree
• Cedexis Radar
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google Analytics
• Google Apps
• Google Font API
• Google Tag Manager
• Hubspot
• Kaspr
• LinkedIn Sales Navigator
• Micro
• Microsoft Office 365
• Mobile Friendly
• Multilingual
• Nginx
• OpenSSL
• Outlook
• Remote
• Route 53
• Trustpilot
• Vimeo
• WordPress.org
• YouTube

Affiliated Organizations & Regional Branches