Omni Interactions

Overview

Omni Interactions is a business process outsourcing (BPO) company based in Denver, Colorado, established in 2016. It specializes in customer experience solutions, delivering technology-driven customer interaction services across channels such as chat, email, phone, and text messaging. Its proprietary platform, the Omniverse, incorporates AI and automation to enhance the quality and efficiency of service delivery.

The organization serves diverse industries, including healthcare, insurance, retail, and financial services. Through its innovative Gig Brand Ambassador workforce model, it employs independent contractors for flexible customer service, supporting remote and work-from-home arrangements. Led by Co-CEOs Courtney Meyers and Karen Pavicic, the company has received multiple industry awards, including the 2023 Outsource Provider of the Year.

Basic Information

Contact Details

• Phone: +1 833-648-3261
• Website: omniinteractions.com
• LinkedIn: linkedin.com/company/omniinteractions

Key Focus Areas & Initiatives

• Customer service and call center outsourcing
• Gig Brand Ambassador workforce model
• Remote and work-from-home support solutions
• AI and automation in customer experience
• Omniverse digital customer support platform
• Healthcare, retail, financial services, and government support
• Performance monitoring and agent quality assurance
• Flexible staffing solutions
• Agent engagement and scheduling tools
• Industry awards and recognition

Technologies Used

• Airtable
• Amazon AWS
• Android
• Circle
• CloudFlare Hosting
• Intuit
• Microsoft Office 365
• Outlook
• Remote
• SalesLoft
• WP Engine

Affiliated Organizations & Regional Branches