Netcall

Overview

Netcall is a UK-based enterprise software company founded in 1984 and headquartered in Bedford. The company focuses on digital transformation by providing intelligent process automation and customer engagement solutions. Its mission is to help businesses operate more efficiently and enhance both customer and employee experiences through versatile, AI-powered software tools.

The core offerings include the Liberty Platform, integrating omnichannel contact center capabilities, workforce optimization, and intelligent process automation to help organizations automate workflows and manage customer interactions effectively. The MATS platform is a low-code solution that enables rapid application development and process automation, allowing business leaders to create custom solutions swiftly. Netcall serves a broad spectrum of industries—such as healthcare, government, financial services, and utilities—and is publicly listed, continually expanding its solutions to support clients' digital transformation journeys.

Basic Information

Contact Details

• Phone: +44 330 333 6100
• Website: netcall.com
• LinkedIn: linkedin.com/company/netcallplc
• Facebook: facebook.com/NetcallTechnology/
• AngelList: angel.co/netcall
• Twitter: twitter.com/netcall

Key Focus Areas & Initiatives

• Contact centre solutions
• Cloud solutions
• Speech recognition
• Workforce optimisation
• Customer experience
• Multichannel
• Omnichannel
• Public sector
• Health sector
• Appointment management
• Call back
• Queue management
• Consultancy
• Selfservice
• Clearing solutions
• BPM
• Lowcode
• RPA
• Robotic process automation
• Automation
• Intelligent automation
• Customer engagement
• Financial services
• Housing
• Insurance
• Software development
• Workflow automation
• AI-driven insights
• AI in manufacturing
• AI decisioning
• AI for utilities
• Automation platform
• AI chatbots
• AI in insurance
• AI in customer service
• AI for citizen services
• AI for document classification
• AI for insurance claims
• Chatbots
• Process mapping and improvement
• Services
• Digital transformation
• AI in logistics
• AI automation
• AI for financial services
• Digital process automation
• AI training
• AI in utilities
• Computer systems design and related services
• Unified platform
• Enterprise software
• AI for customer journey
• AI for retail logistics
• AI for compliance
• AI analytics
• AI in liberty platform
• Healthcare
• AI models
• Autonomous workflows
• Automation tools
• AI routing
• Retail
• AI-driven decision making
• Workflow orchestration
• AI in healthcare
• AI in retail
• Virtual assistants
• Government
• Business process mapping
• Document processing
• AI for operational efficiency
• Contact center solutions
• Workflow management
• Low-code application development
• Digital service delivery
• Low-code development
• AI customization
• Utilities
• AI in public sector
• Customer service automation
• AI integration
• AI for process discovery
• Local government
• Retail and consumer goods
• Agentic AI
• B2B
• AI in transport
• AI-powered automation
• AI for rail systems
• Digital workflows
• Generative AI
• Rail and transportation
• Process optimization
• AI in government
• Intelligent document processing
• AI in finance
• Intelligent workflows
• Finance
• Rail transport
• Cloud computing
• Enterprises
• Computer software
• Information technology & services
• Artificial intelligence
• Consulting
• Management consulting
• Health care
• Health, wellness & fitness
• Hospital & health care

Technologies Used

• AI
• Amazon AWS
• Android
• Bing Ads
• DoubleClick
• DoubleClick Conversion
• Facebook Login (Connect)
• Gmail
• Google Apps
• Google Dynamic Remarketing
• Google Tag Manager
• Hotjar
• Linkedin Marketing Solutions
• Marketo
• Media.net
• Micro
• Microsoft Office 365
• Mobile Friendly
• New Relic
• Nginx
• OneTrust
• Outlook
• Remote
• Render
• Reviews
• Route 53
• Typekit
• VueJS
• Wistia
• WordPress.org

Affiliated Organizations & Regional Branches

• Serengeti National Park
• Serengeti
• MatsSoft, A Netcall Company