Magellan BPO

Overview

Magellan Solutions Outsourcing Inc. is a business process outsourcing (BPO) and call center company founded in 2005, with its headquarters in Mandaluyong City, Manila, Philippines. The company also has offices in Brisbane, California, and Melbourne, Florida. It is ISO-27001 certified and specializes in providing inbound and outbound call center services, back-office support, and data processing solutions to clients of all sizes around the globe.

The company offers a wide range of services, including 24/7 customer support, telemarketing, lead generation, and virtual assistant services. It tailors its offerings to various industries such as healthcare, e-commerce, finance, and legal services. With a focus on collaboration and customized solutions, Magellan Solutions aims to enhance operational efficiency and support business growth. Clients value the organization for its professionalism and commitment to delivering results.

Basic Information

Contact Details

• Phone: +1 650-204-3191
• Website: magellan-solutions.com
• LinkedIn: linkedin.com/company/magellanbpo

Key Focus Areas & Initiatives

• Inbound call center services
• Outbound call center services
• Lead generation outsourcing
• Call center outsourcing
• Back office outsourcing
• BPO services
• Telemarketing
• Reservation call center services
• Ecommerce customer service outsourcing
• Cold calling services
• Order taking services
• Call center services
• Customer service outsourcing
• Outsourcing
• Outsourcing to Philippines
• Omnichannel call center
• Technical support services
• Appointment setting
• Staff leasing
• Voice call center services
• Answering services outsourcing
• Debt collection
• Chat support outsourcing
• Email support outsourcing
• Multilingual call center services
• Outsourcing & offshoring consulting
• Security compliant
• Call center technology
• Intelligent document processing
• Inbound call handling
• Order processing
• Virtual assistant
• Performance monitoring
• Multichannel support
• Insurance BPO
• Retail outsourcing
• 24/7 operations
• Customer experience
• BPO solutions
• Customer support services
• Healthcare BPO
• Data security
• Customized support solutions
• Multilingual call center
• Digital transformation support
• Lead generation
• Education process outsourcing
• Community moderation services
• Back office services
• HIPAA compliance
• ISO certified
• Outbound telemarketing
• Customer support outsourcing
• Scalable solutions
• Agent training
• Business process outsourcing
• ISO 27001 security
• Recruitment outsourcing
• KPI benchmarking
• Automated call handling
• Cost-effective support
• SME-focused BPO
• Legal outsourcing
• Contact center
• Remote workforce management
• Market research
• Industry-specific support
• Technical support
• CRM integration
• Cost savings
• PCI DSS standards
• Cloud call center software
• Multilingual support up to 12 languages
• Client retention
• Industry-specific BPO expertise
• Ecommerce support
• Data management
• Multilingual support
• Flexible pricing
• B2B
• B2C
• E-commerce
• D2C
• Services
• Telephone call centers
• Computer & network security
• Information technology & services
• Marketing & advertising
• Sales
• Consumer internet
• Consumers
• Internet
• Facilities services

Technologies Used

• Amazon AWS
• Apache
• Backbone JS Library
• DoubleClick
• Gmail
• Google Apps
• Google Font API
• Google Tag Manager
• Hubspot
• InMotion Hosting DNS
• Leadfeeder
• Mobile Friendly
• Remote
• WordPress.org
• Yelp
• reCAPTCHA