KYC Hospitality

Overview

Silicon Valley-based, this company provides integrated software systems tailored for the hotel industry. Founded by Dina Yuen, its core focus is on streamlining hotel management by consolidating over 25 legacy systems into a single cohesive technology platform. This all-in-one solution supports a wide range of operations, from guest messaging and housekeeping to front desk and food & beverage management.

The platform simplifies management processes, improves operational efficiency, and emphasizes exceptional customer service with 24/7 personalized support. Drawing on the expertise of hoteliers and advisors from both hospitality and technology sectors, the company is committed to empowering hotels to elevate guest service through innovative technology and a culture of care.

Basic Information

Contact Details

• Phone: +1 650-493-9300
• Website: kychospitality.com
• LinkedIn: linkedin.com/company/kyc-hospitality

Key Focus Areas & Initiatives

• Software development
• Guest engagement
• F&B operations
• Requests management
• Hotel operational efficiency
• Hotel system replacement
• Guest messaging (WhatsApp, WeChat, SMS, Facebook Messenger)
• Housekeeping management
• Food & beverage guest ordering
• Hotel maintenance scheduling
• Concierge management
• Front desk operations
• Operational analytics & reporting
• Integrated hotel technology ecosystem
• Security operations and loss prevention
• Inventory and packages management
• Customer service and support
• Technology consulting
• Travel agencies integration
• Event planning and management
• Real-time data insights
• Multi-channel communication
• Hospitality technology solutions
• Hotel automation
• Lost & found management

Technologies Used

• Amazon AWS
• Android
• Gmail
• Google Apps
• Google Font API
• Mobile Friendly
• Zendesk
• reCAPTCHA