KUBRA

Overview

KUBRA is a customer experience management company that specializes in cloud-based software solutions for utilities, government agencies, and insurance sectors across North America. Founded in 1992, it has transitioned from a printing and mailing service to a technology-driven firm offering a wide range of digital customer engagement and payment solutions.

The company provides integrated solutions that enhance customer satisfaction and operational efficiency. Its offerings include cloud-based e-billing and payment platforms, customer communication tools, mobile applications, and utility mapping solutions. KUBRA serves over 475 clients, reaching more than 40% of households in the U.S. and Canada, and manages over one billion customer experiences annually. As an operating subsidiary of the Hearst Corporation, it is committed to delivering innovative solutions that meet the unique needs of its clients while ensuring security and compliance.

Basic Information

Contact Details

• Phone: +1 905-624-2220
• Website: kubra.com
• LinkedIn: linkedin.com/company/kubra-data-transfer

Key Focus Areas & Initiatives

• customer experience management
• alerts & preference management
• billing & payments
• mobile
• utility maps
• software development
• omni-channel communication
• mortgage
• operational efficiency
• cloud-native platform
• natural language processing
• payment solutions
• cloud-based solutions
• waste management
• regulatory compliance solutions
• real-time payment processing
• customer engagement
• b2b
• digital wallet integration
• digital payments
• storm preparedness communication
• computer systems design and related services
• business intelligence
• ai analytics
• utility sector
• government
• document print and mail
• digital transformation
• mobile apps
• ai-driven insights
• interactive maps
• secure payment processing
• soc 3 compliance
• multi-channel communication
• proactive customer notifications
• consulting
• telecom
• water analytics
• healthcare
• outage communication
• data security
• infrastructure management
• payment processing
• utilities
• customer notification systems
• utility mapping
• artificial intelligence
• payment automation
• self-service portals
• microservices architecture
• insurance
• insurance sector
• services
• government sector
• billing solutions
• e-billing
• omni-channel communications
• automated notifications
• outage communications
• analytics solutions
• self-service portal
• personalized alerts
• payment reminders
• remittance processing
• channel management
• digital wallet acceptance
• consumer insights
• payment methods
• paperless billing
• cx transformation services
• customer preferences
• email notifications
• kiosk payments
• utility outage maps
• digital communication
• consumer support tools
• payment options
• customer notifications
• document redesign
• service optimization
• multi-channel engagement
• invoice archiving
• print and mail solutions
• behavioral analytics
• customer account management
• mobile payment solutions
• billing transparency
• user experience design
• cloud-based document management
• finance
• energy & utilities
• internet
• information technology & services
• analytics
• health care
• health, wellness & fitness
• hospital & health care
• computer & network security
• design
• financial services

Technologies Used

• AI
• ASP.NET
• Gmail
• Google Apps
• Google Font API
• Google Tag Manager
• Hubspot
• Microsoft Application Insights
• Microsoft Office 365
• Mobile Friendly
• MongoDB
• Remote
• Salesforce
• UltraDns
• WP Engine
• Webflow
• Wistia

Affiliated Organizations & Regional Branches

• HearstLab