Konecta

Overview

Konecta is a global Business Process Outsourcing (BPO) and customer experience solutions provider headquartered in Madrid, Spain. Since its founding in 1999, the company has established itself as a leader in hybrid customer and employee experience services, combining artificial intelligence technologies with human expertise.

Operating across 26 countries, Konecta delivers services in more than 30 languages and generates approximately €2 billion in annual revenue. The company's offerings span customer service, sales and marketing process outsourcing, omnichannel support, and digital marketing solutions. Konecta's AI-driven and automation solutions enhance customer engagement, provide real-time insights for agents, and improve employee experience. It serves multiple industries, including telecommunications, financial services, healthcare, and retail, and is a prominent player in the banking and insurance sectors.

Basic Information

Contact Details

• Website: konecta.com
• LinkedIn: linkedin.com/company/konecta-group
• Twitter: twitter.com/gkonecta

Key Focus Areas & Initiatives

• Help desk
• Back office
• Legal
• Collections
• Social media
• Ecommerce
• Retail
• Inteligencia artificial
• Big data
• Cloud
• CX management
• Customer experience
• AI
• Analytics
• Customer service
• Marketing & sales
• Customer care
• Technical support
• Business process services
• Optimization & automation
• Innovative IT technology
• CX consulting
• Digital marketing agency
• Cloud services
• Generative AI
• Business process outsourcing
• Tailored training
• Fieldmarketing
• Outsourcing & offshoring consulting
• AI research and development
• AI solutions
• Disruptive technology
• Cloud computing
• Future-ready solutions
• Multichannel support
• AI for social challenges
• RPA
• Public sector
• AI automation
• Multi-industry expertise
• Innovation in CX
• Finance
• Multichannel customer service
• Employee experience
• Retail & e-commerce
• Customer management solutions
• Chatbots and RPA
• Reforestation initiatives
• On-premises deployment
• Sustainable AI solutions
• Client-centric approach
• Social impact solutions
• Consulting
• AI in public sector
• All other support services
• D2C
• Lead generation
• Services
• Self-service options
• Customer experience management
• Telecommunications
• Private cloud
• Operational efficiency
• Cloud solutions
• AI innovation
• Healthcare
• Digital marketing
• Self-service automation
• Reforestation
• Technology implementation
• AI for social good
• IVR
• Information technology and services
• Customer retention
• Business intelligence
• Industry-specific solutions
• B2B
• Sustainable business practices
• Data analytics
• Public cloud platforms
• Utilities
• Long-term client relationships
• Scalability
• Environmental AI applications
• B2C
• Environmental sustainability
• Industry solutions
• AI-driven analytics
• AI-driven social projects
• Government
• Global operations
• Digital customer journey
• Trusted partner
• Technology deployment
• Chatbots
• Hybrid agents
• Service design
• Hybrid human-AI agents
• Experience design
• Client relationships
• Private cloud solutions
• AI & GenAI services
• Social impact
• Scalable AI solutions
• Social responsibility
• Public cloud
• Social responsibility in AI
• Automotive
• E-commerce
• Automation tools
• Digital transformation
• Seamless integration
• AI research
• Financial services
• Customer engagement
• Multilingual support
• Social impact AI tools
• Process optimization
• Sustainability practices
• Non-profit
• Distribution
• Consumer products & retail
• Transportation & logistics
• Energy & utilities
• Consumer internet
• Consumers
• Internet
• Information technology & services
• Enterprise software
• Enterprises
• Computer software
• Outsourcing/offshoring
• Marketing & advertising
• Sales
• Health care
• Health, wellness & fitness
• Hospital & health care
• Nonprofit organization management

Technologies Used

• .NET
• AI
• AWS IAM Identity Center
• AWS Key Management Service (KMS)
• AWS Trusted Advisor
• Ad Astra
• Adform DMP
• Amadeus
• Amazon GuardDuty
• Amazon SES
• Amazon Virtual Private Cloud (Amazon VPC)
• Avaya UCaaS
• BMC Helix ITSM
• Batch
• CSS
• CallMiner Eureka
• ChatGPT
• Collective Media
• Dext
• Docker
• DoubleClick
• DoubleClick Conversion
• Facebook
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Five9
• FortiGate Cloud-Native Firewall (CNF)
• Fortinet
• Gem
• Genesys
• Genesys Cloud CX
• Git
• GitHub Actions
• Gmail
• Google
• Google AdWords Conversion
• Google Analytics
• Google Analytics 4 (GA4)
• Google Apps
• Google Cloud
• Google Cloud BigQuery
• Google Cloud Logging
• Google Cloud Monitoring
• Google Cloud Platform
• Google Cloud SQL
• Google Cloud Security Command Center
• Google Cloud Storage
• Google Dynamic Remarketing
• Google Font API
• Google Kubernetes Engine
• Google Kubernetes Engine (GKE)
• Google Secret Manager
• Google Tag Manager
• Google VPC Service Controls
• Google Workspace
• Grafana
• Guru
• Gusto
• HELM
• Harmony Email & Collaboration
• Hubspot
• IBM ILOG CPLEX Optimization Studio
• Instagram
• Intel
• JWT
• Jenkins
• Jira
• Kong
• Kubernetes
• Linkedin Marketing Solutions
• LiveAgent
• Looker
• Looker Studio
• Lua
• Micro Focus Universal CMDB
• Microsoft 365
• Microsoft Azure Monitor
• Microsoft Excel
• Microsoft Graph
• Microsoft Office
• Microsoft PowerPoint
• Microsoft Teams Rooms
• Minteye / AdsCaptcha
• Mobile Friendly
• Mode
• Moodle
• NICE inContact
• Nginx
• OneTrust Tech Risk & Compliance
• OpenAPI
• OpenTelemetry
• Oracle Application Express
• PL/SQL
• PowerBI Tiles
• Prometheus
• Python
• R
• REST
• Remote
• Route 53
• Rust
• SAP
• SQL
• Salesforce
• Salesforce CRM Analytics
• ServiceNow
• ServiceNow Employee Center
• ServiceNow Flow Designer
• ServiceNow IT Service Management (ITSM)
• ServiceNow Performance Analytics
• ServiceNow Virtual Agent
• Shutterstock
• Siemens SIMATIC S7
• Sigma
• Sizmek (MediaMind)
• Slack
• Snyk Code (SAST)
• Sprinklr Social
• Tableau
• Terraform
• Tor
• Trend Micro XDR
• Verizon WAF
• Vimeo
• Virtuemart
• WP-Oauth
• WebOffice
• Webflow
• WhatsApp
• Workday Recruit
• Workspace ONE Unified Endpoint Management
• Yandex Metrica
• YouTube
• Zendesk
• Znaptag
• dmarcian
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Rockethall Group
• allus.
• AST colombia