Kapiche

Overview

An AI-powered conversational intelligence platform automates the analysis of customer feedback and conversations from a range of sources. Since its founding in 2015 in Fortitude Valley, Queensland, Australia, with a presence in Denver, CO, the company has helped organizations enhance customer experience, predict churn, and drive revenue growth.

Specializing in text analytics and conversational intelligence, the platform analyzes customer interactions across channels such as support tickets, social media, and surveys. Features include automatic identification of themes and sentiment, aggregation of structured and unstructured data, churn prediction, and customizable dashboards for real-time insights. Serving industries like retail, ecommerce, software, and financial services, the company enables clients—including Zappos, Toyota, and Target—to address pain points and improve metrics such as Net Promoter Score (NPS). Noted for delivering fast analysis and identifying drivers of customer satisfaction, the organization is recognized as a leader in customer insights in Australia.

Basic Information

Contact Details

• Phone: +61 488 850 924
• Website: kapiche.com
• LinkedIn: linkedin.com/company/kapiche

Key Focus Areas & Initiatives

• Text analytics
• Business intelligence
• Information retrieval
• Customer intelligence
• Experience intelligence
• CX
• Customer experience
• Customer insight
• Data mining
• Feedback analytics
• Analytics
• Market research
• Enterprise software
• Information technology
• Software development
• Automated theme discovery
• Customer feedback analysis
• Churn prediction
• Platform customization
• Omnichannel feedback integration
• Customer sentiment analysis
• Feedback visualization
• Support and CX insights
• Customer experience transformation
• Real-time trend detection
• Survey analysis
• Customer feedback ROI
• Revenue growth through feedback
• Feedback reporting
• Social media feedback
• NPS and CSAT prediction
• AI-powered feedback analytics
• Data integration
• Enterprise security
• B2B
• Business outcome linkage
• Customer support analytics
• Customer journey analysis
• Feedback segmentation
• Customer conversation analysis
• Operational insights
• Customer retention and churn reduction
• Automated feedback processing
• Feedback unification
• AI-driven insights
• Customer satisfaction metrics
• Support conversation analysis
• Feedback trend analysis
• Support ticket analysis
• Management consulting services
• Root cause analysis
• Feedback automation
• Root cause identification
• Feedback management
• Data management
• Retail insights
• Customer experience improvement
• Decision-making analytics
• Unstructured data analysis
• Customer journey insights
• Customer service improvement
• Enterprise solutions

Technologies Used

• AI
• Amazon AWS
• Android
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• FullStory
• GitHub Hosting
• Gmail
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Tag Manager
• Hubspot
• Linkedin Marketing Solutions
• Mobile Friendly
• Qualtrics
• Remote
• Reviews
• Sendgrid
• Slack
• Stripe
• Twitter Advertising
• Wistia

Affiliated Organizations & Regional Branches