Kapiche | Company Profile - Revenue, Headcount, Tech Stack, Contacts

An AI-powered conversational intelligence platform automates the analysis of customer feedback and conversations from a range of sources. Since its founding in 2015 in Fortitude Valley, Queensland, Australia, with a presence in Denver, CO, the company has helped organizations enhance customer experience, predict churn, and drive revenue growth.

Specializing in text analytics and conversational intelligence, the platform analyzes customer interactions across channels such as support tickets, social media, and surveys. Features include automatic identification of themes and sentiment, aggregation of structured and unstructured data, churn prediction, and customizable dashboards for real-time insights. Serving industries like retail, ecommerce, software, and financial services, the company enables clients—including Zappos, Toyota, and Target—to address pain points and improve metrics such as Net Promoter Score (NPS). Noted for delivering fast analysis and identifying drivers of customer satisfaction, the organization is recognized as a leader in customer insights in Australia.