IT Glue | Company Profile
IT Glue
Overview
Founded in 2013 and based in Vancouver, British Columbia, this Canadian software company specializes in a secure, centralized IT documentation platform. With a focus on managed service providers (MSPs) and IT professionals worldwide, it operates as a stand-alone business unit following its acquisition by Kaseya in 2018.
The core offering is award-winning IT documentation software designed to help IT teams document applications, devices, passwords, and other assets in a standardized and secure format. Key features include runbooks, checklists, and secure vaults for sensitive information, as well as add-ons for enhanced functionality. The company serves over 5,000 MSPs across 30 countries, supporting more than 60,000 users and 500,000 businesses globally. Growth is driven by continued investments in research and development.
Basic Information
| Industry | information technology & services |
|---|---|
| Founded | 2013 |
| Revenue | 32.4M |
| Headquarters | 700 - 128 West Pender Street, Vancouver, BC V6B 1R8, Canada |
| Languages | English |
| Parent Organization | Kaseya |
| Alexa Ranking | 11517 |
Contact Details
- Phone: +1 604-449-2240
- Website: itglue.com
- LinkedIn: linkedin.com/company/it-glue
Key Focus Areas & Initiatives
- Software as a Service (SaaS) solutions for documentation management
- IT asset management and process management
- Standardized IT service documentation for managed service providers
- Password vault and management tools
- Security and compliance, including SOC 2 adherence
- Automated password rotation and workflow automation
- Integration with major MSP tools and platforms
- IT environment and network documentation automation
- Operational and process efficiency for IT teams
- Cloud SaaS and device management
- Backup, configuration, and asset tracking solutions
- IT security, audit trail, and compliance tools
- Network discovery and automated network diagramming
- Client collaboration platforms
- Backup insights and lifecycle management
- Enhancement of IT service delivery and IT operations management
- Data security and workflow optimization
- Integration with third-party applications (e.g., Datto, Autotask, Microsoft)
- Operational efficiency and process standardization for IT service providers
- Automation powered by AI
Technologies Used
- AI
- Amazon SES
- Marketo
- Microsoft Office 365
- OneTrust
- Outlook
- Route 53
- Salesforce
- The Trade Desk
- WP Engine
- Zendesk
Affiliated Organizations & Regional Branches
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