iSON Xperiences

Overview

iSON Xperiences is a global leader in Customer Experience (CX) management and Business Process Outsourcing (BPO), headquartered in Dubai, UAE. Founded in 2011, the company operates in 22 countries with 36 delivery sites and employs around 18,000 people. It serves over 500 million customers worldwide, managing more than 50 million customer transactions each month in over 40 languages.

The company offers a wide range of services, including omnichannel customer experience management, digital transformation consulting, data analytics, and customer acquisition strategies. iSON Xperiences also specializes in debt recovery and legal process services, as well as deploying AI solutions like hAIVE, which automates document validation for insurance operations. With a focus on blending human-centric service with advanced technology, it is committed to delivering tailored solutions that enhance customer satisfaction and operational efficiency across various industries, including telecommunications, banking, energy, and retail.

Basic Information

Contact Details

• Phone: +226 25 41 01 09
• LinkedIn: linkedin.com/company/ison-xperiences
• Facebook: facebook.com/iSONXP/
• Twitter: twitter.com/ison_bpo

Key Focus Areas & Initiatives

• Omnichannel customer experience management
• Digital transformation consulting
• Data analytics
• Customer acquisition strategies
• Debt recovery and legal process services
• AI-powered document validation (hAIVE)
• Support for telecommunications, banking, energy, and retail sectors

Affiliated Organizations & Regional Branches

• CSS Credit Solutions Services (Pty) Limited
• EC Outsourcing Powered by iSON Xperiences