IrisCX

Overview

IrisCX is an AI-powered video and automation platform developed by ICwhatUC, focused on enhancing customer service and operational efficiency in property management, residential construction, home building, multifamily operations, and utilities. Founded in 2018 and based in Calgary, Alberta, it offers a cloud-based solution utilizing augmented reality and artificial intelligence for remote inspections, warranty management, and telemaintenance.

The platform enables secure, on-demand video sessions through customer smartphones, allowing for remote triage and issue resolution without the need for physical visits. IrisCX features AI-guided workflows for live support, automated documentation for warranty management, and tools for enhancing customer experience. It captures valuable video data to provide insights into customer sentiment and behavior, integrating with enterprise software and CRM systems to improve customer satisfaction and operational efficiency, resulting in fewer truck rolls and faster resolutions.

Basic Information

Contact Details

• Phone: +1 289-273-9495
• Website: iriscx.com
• LinkedIn: linkedin.com/company/iriscx

Key Focus Areas & Initiatives

• residential construction management
• property management
• customer experience
• remote maintenance
• warranty management
• ai diagnostics
• visual support
• maintenance automation
• centralized maintenance
• tenant satisfaction
• operational efficiency
• customer service software
• data-driven insights
• video support technology
• self-service options
• maintenance requests
• work order management
• process optimization
• service automation
• remote problem solving
• cost reduction
• service level agreements
• predictive maintenance
• real-time support
• human-centric design
• customer engagement
• feedback automation
• first call resolution
• warranty support
• supplier coordination
• compliance management
• tenant empowerment
• ai-powered solutions
• visual customer experience
• interactive demos
• maintenance defect capture
• performance tracking
• operational analytics
• digital transformation
• continuous customer feedback
• smart repair solutions
• utilities management
• cloud workspace
• service request triage
• construction warranty
• employee empowerment
• customer retention strategies
• data capture tools
• first-time fix rate
• b2b
• services
• enterprise software
• enterprises
• computer software
• information technology & services

Technologies Used

• AI
• Browserstack
• Confluence
• DigitalOcean
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Git
• Gmail
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Frontend (Webserver)
• Google Tag Manager
• Gravity Forms
• Hubspot
• Jira
• Katalon Studio
• Laravel
• Linkedin Marketing Solutions
• Microsoft Office 365
• Mobile Friendly
• Nginx
• Postman
• React
• Salesforce
• Slack
• Twilio
• TypeScript
• Vercel
• VueJS
• WP-Oauth
• WordPress.org
• YouTube
• reCAPTCHA

Affiliated Organizations & Regional Branches