IrisCX | Company Profile - Revenue, Headcount, Tech Stack, Contacts
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Overview
IrisCX is an AI-powered video and automation platform developed by ICwhatUC, focused on enhancing customer service and operational efficiency in property management, residential construction, home building, multifamily operations, and utilities. Founded in 2018 and based in Calgary, Alberta, it offers a cloud-based solution utilizing augmented reality and artificial intelligence for remote inspections, warranty management, and telemaintenance.
The platform enables secure, on-demand video sessions through customer smartphones, allowing for remote triage and issue resolution without the need for physical visits. IrisCX features AI-guided workflows for live support, automated documentation for warranty management, and tools for enhancing customer experience. It captures valuable video data to provide insights into customer sentiment and behavior, integrating with enterprise software and CRM systems to improve customer satisfaction and operational efficiency, resulting in fewer truck rolls and faster resolutions.
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