Intrado

Overview

Intrado is a prominent American telecommunications and technology company based in Omaha, Nebraska. Founded in 1979, it specializes in emergency communication services and cloud-based communication solutions. The company focuses on enhancing public safety by enabling first responders to deliver assistance quickly and effectively. As a leading supplier of 911-related support services in the U.S., Intrado manages hundreds of millions of emergency calls each year and provides Enhanced 911 (E911) systems that ensure accurate caller location and identity information reach emergency dispatchers.

Intrado's offerings include emergency services technology, cloud collaboration tools, and public safety infrastructure. Its emergency notification systems allow public safety authorities to send area-specific alerts, while cloud-based solutions support businesses with communication and digital media services. Intrado serves diverse clients, including public safety agencies, healthcare organizations, and enterprises, all aimed at improving operational efficiency and effective communication in critical situations.

Basic Information

Contact Details

• Phone: +1 800-232-0900
• Website: west.com
• LinkedIn: linkedin.com/company/intrado-corp

Key Focus Areas & Initiatives

• IT services & IT consulting
• Emergency communication
• Cloud collaboration
• Public safety solutions
• 911 call routing
• Next-gen 911
• AI in emergency response
• Mass notification software
• Enterprise communications
• Digital media services
• Healthcare support
• Incident management
• Unified communications
• Telecom services
• Safety and life services
• Customer engagement
• Data analytics
• Mission-critical connectivity
• Innovative technology
• Reliable communication
• Emergency response systems
• Health and wellness solutions
• Global technology partner
• Customer satisfaction
• Compliance solutions
• Real-time alerts
• Digital patient engagement
• Emergency call tracking
• Scalable communication infrastructure
• Public safety agencies
• Enterprise clients
• Diverse customer demographics
• Geo-redundant IP networks
• Government
• Voice recognition technology
• Toll-free services
• VoIP interconnection
• Industry-specific solutions
• Multichannel communication
• Accessibility feedback
• Cloud services
• Managed services
• Call routing
• Carrier-grade services
• Cloud communication
• Operational efficiency
• Public relations solutions
• Cloud-based technology
• Conversational AI
• Customer experience
• Financial services
• Carrier peering
• International voice termination
• Patient engagement
• Telephony interconnection
• Global call routing
• Services
• Telecommunications
• Voice network bridging
• Voice and data connectivity
• STIR/SHAKEN compliance
• Enterprise communication
• B2B
• Digital communication platforms
• Healthtech
• Origination services
• Information technology and services
• Telecommunications services
• Enterprise collaboration
• Toll-free outbound termination
• AI-powered messaging
• Software publishing
• Voice recognition
• Digital messaging
• Global operations
• Security protocols
• Mission-critical connections
• Wired and wireless telecommunications carriers (except satellite)
• Reseller programs
• VoIP network services
• Healthcare
• Finance
• Legal
• Information technology & services
• Cloud computing
• Enterprise software
• Enterprises
• Computer software
• Health care
• Health, wellness & fitness
• Hospital & health care

Technologies Used

Affiliated Organizations & Regional Branches

• PivotPoint Solutions
• Contact One Inc
• West Unified Communications Services
• West Careers
• TeleVox Pharma