Hiver

Overview

Hiver is a software company based in San Jose, California, founded in 2011. It specializes in an AI-powered customer service platform that enhances team collaboration through email and various communication channels. Hiver aims to simplify customer support, sales, project management, recruitment, and operations with intuitive tools that seamlessly integrate into daily workflows.

The platform offers features such as collaborative email management with shared inboxes, omnichannel customer service that unifies communication across email, live chat, and phone calls, and AI-driven live chat and chatbots to improve response times. Hiver also provides a customer portal, automation for repetitive tasks, and detailed analytics to optimize support operations. With integrations to over 100 applications, it serves more than 10,000 teams globally, including organizations like Flexport and Harvard University. The company ensures data security and privacy compliance with major standards and offers 24/7 customer support.

Basic Information

Contact Details

• Phone: +1 650-288-6769
• Website: hiverhq.com
• LinkedIn: linkedin.com/company/hiverhq

Key Focus Areas & Initiatives

• Collaboration
• Email management
• Customer support tools
• Google Apps integration
• CRM solutions
• Enterprise software
• Software development
• AI-powered chatbots
• Workflow automation
• Omnichannel customer service
• Shared inboxes
• Analytics dashboards
• Automation tools
• Customer satisfaction metrics
• Team collaboration
• Knowledge base and self-service options
• Live chat and ticketing system
• Integration with over 100 apps
• Data security & privacy compliance
• 24/7 customer support

Technologies Used

• AI
• Atlassian Cloud
• Bing Ads
• CloudFlare
• DoubleClick
• Gauges
• Gmail
• Google Apps
• Google Tag Manager
• Gorgias
• Hotjar
• Hubspot
• KISSmetrics
• Microsoft Office 365
• Mixpanel
• Mobile Friendly
• Nginx
• Route 53
• Visual Website Optimizer
• WordPress.org

Affiliated Organizations & Regional Branches