HGS

Overview

HGS (Hinduja Global Solutions) is a global business process outsourcing (BPO) and technology services company specializing in AI-powered customer experience (CX), digital transformation, automation, and analytics across diverse industries. It integrates advanced technologies to enhance operations, improve scalability, and drive business growth through innovative solutions.

The company delivers services such as omnichannel customer journeys, intelligent automation, cloud services, and cybersecurity. With platforms like Agent X for contact center productivity and HGS PULSE for analytics, HGS supports sectors including consumer packaged goods, retail, healthcare, and financial services, focusing on flexible pricing and secure, scalable transformations in partnership with leading technology providers.

Basic Information

Contact Details

• Website: hgs.com
• LinkedIn: linkedin.com/company/hinduja-global-solutions-inc--

Key Focus Areas & Initiatives

• Business process management
• Technology
• CX
• Marketing
• Automation
• Cloud
• Analytics
• Work at home
• Work cloud
• Digital experience
• Social media
• IT services & IT consulting
• Consumer internet
• Consumers
• Internet

Technologies Used

• ABAP
• Act!
• Adform DMP
• Amazon AWS
• Azure Active Directory
• Bluekai
• Brandwatch
• Composer
• Drupal
• Evolve IP
• Facebook Custom Audiences
• Google
• Google Cloud Hosting
• Google Font API
• Google Tag Manager
• Hubspot
• IBM ILOG CPLEX Optimization Studio
• Linkedin Marketing Solutions
• Microsoft Azure Monitor
• Microsoft Office 365
• Mobile Friendly
• Nginx
• OneTrust
• Outlook
• Pardot
• Rapid7 InsightVM
• React
• Red Hat JBoss Enterprise SOA Platform
• Remote
• SAP
• SAP Analytics Cloud
• SAP ECC
• SAP S/4HANA
• Salesforce CRM Analytics
• Spark
• Sprout Social
• Vimeo
• Winshuttle Foundation
• WordPress.org
• Zencoder

Affiliated Organizations & Regional Branches

• uKnowva HRMS
• TekLink International LLC
• HGS Offshore Staffing Solutions (HGS OSS)
• TEKLINK SOFTWARE PRIVATE LIMITED