GoTo Group

Overview

GoTo Group is an Indonesian technology company established in May 2021 following the merger of Gojek and Tokopedia. This union resulted in the largest digital ecosystem in Indonesia, empowering growth within the country's digital economy. By combining mobility, delivery, payments, financial services, e-commerce, and merchant technology, GoTo Group delivers a comprehensive platform for both businesses and consumers.

Operating a super app, the company integrates ride-hailing, e-commerce, and payment solutions. Gojek offers on-demand services including food and grocery delivery, while Tokopedia connects small merchants with buyers. Through GoTo Financial and the GoPay e-wallet, GoTo Group enhances access to financial services. Their focus on small merchants and everyday consumers broadens market reach and supports competitive pricing across Indonesia's digital landscape.

Basic Information

Contact Details

• Phone: +62 86 68908931
• Website: goto.com
• LinkedIn: linkedin.com/company/gotogroup

Key Focus Areas & Initiatives

• Software development
• B2B
• Reliability
• Information technology and services
• Business collaboration
• Multi-channel support
• Innovation
• Telecommunications
• AI-enabled solutions
• Call analytics
• IT automation tools
• Unified communications
• Performance monitoring
• Customer experience
• Cloud-based solutions
• Automated call handling
• Support automation
• Customer engagement
• Customer engagement tools
• Remote support
• Integrations
• Data analytics
• IT services
• Cloud infrastructure
• Endpoint management
• Support ticketing integration
• Scalability
• Cloud security
• Security compliance
• IT support software
• AI receptionists
• E-commerce
• AI-powered support
• Call routing
• Business phone system
• Remote access
• IT management
• Cloud communication
• Virtual support
• Enterprise remote management
• Business support services
• Security
• Computer systems design and related services
• Multi-device support
• SaaS
• Contact center
• Virtualized IT support
• Enterprise SaaS
• Unified communication
• Secure remote access
• Cloud contact center
• Software publishing
• Business communication
• Cloud phone system
• VoIP phone system
• Video conferencing
• Webinar software
• AI-powered contact center
• Collaboration tools
• IT asset management
• Mobile device management
• Screen sharing
• Conference calling
• Helpdesk solutions
• Customer experience tools
• Digital channels
• Advanced reporting
• Multi-channel communication
• Automated support
• Ticketing system
• Virtual training platform
• Real-time collaboration
• Customer satisfaction
• Enterprise security
• Disaster recovery
• Workforce collaboration
• Business continuity
• Interactive webinars
• Live training
• CRM integration
• Customizable solutions
• Performance tracking
• Cloud communications
• Collaborative workspaces
• Remote monitoring
• SaaS solutions
• Dedicated support
• User-friendly interface
• Scalable solutions
• Flexible work tools
• Integrated communications
• Healthcare
• Finance
• Education
• Legal
• Non-profit
• Manufacturing
• Distribution
• Construction
• Enterprise software
• Computer software
• Internet infrastructure
• Internet
• Consumer internet
• Consumers
• Health care
• Health, wellness & fitness
• Hospital & health care
• Financial services
• Nonprofit organization management
• Mechanical or industrial engineering

Technologies Used

• .NET
• AB Tasty
• AI
• ANGEL LMS
• AWS Analytics
• AWS CloudFormation
• AWS SDK for JavaScript
• AWS Transfer for SFTP
• AWS Trusted Advisor
• Adobe Marketing Cloud
• Airflow
• Akamai
• Amazon CloudWatch
• Amazon EC2
• Amazon EKS Anywhere
• Amazon Elastic MapReduce (EMR)
• Amazon Kinesis
• Amazon S3
• Amazon Virtual Private Cloud (Amazon VPC)
• Ameyo by Exotel Cloud Contact Center
• Amplitude
• Android
• Apache Kafka
• Apex
• Appcues
• Aras
• Asana
• Atlassian Cloud
• Azure Active Directory
• Azure Analysis Services
• Azure Devops
• Azure Machine Learning
• BASE
• Bing Ads
• Bouncy Castle
• CallMiner Eureka
• Databricks
• Datadog Log Management
• Delta Lake
• DotNetNuke
• DoubleClick
• ELK Stack
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Figma
• Flutter
• Freshdesk
• Gem
• GitHub Actions
• Gmail
• GoToAssist (FASTchat)
• Google AdSense
• Google Apps
• Google Data Studio
• Google Sheets
• Google Tag Manager
• Google Workspace
• Grafana
• Grafana Loki
• HELM
• Hive
• IBM ILOG CPLEX Optimization Studio
• IGEL Endpoints
• ISO+™
• Intercom
• JW Player
• Jenkins
• Jest
• Kiosked
• Kubernetes
• Lambda Cloud
• Later
• Linkedin Marketing Solutions
• Marketo
• Microsoft Application Insights
• Microsoft Azure Monitor
• Microsoft Excel
• Microsoft Office 365
• Microsoft SQL Server Reporting Services
• Mixpanel
• Mobile Friendly
• Mode
• Netlify
• Next.js
• Ning
• Olo
• OpenTelemetry
• Playwright
• PostgreSQL
• Postpresso
• Prometheus
• PySpark
• Python
• Qualtrics
• R
• REST
• React
• React Redux
• Red Hat JBoss Enterprise SOA Platform
• Rust
• SAM
• SQL
• Salesforce
• Salesforce CPQ
• Salesforce CRM Analytics
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce VisualForce
• Selenium
• Selenium WebDriver
• Shop Floor Data Collection (SFDC)
• SiteCore
• Sizmek (MediaMind)
• Slack
• Spring Boot
• Squiz DXP
• Sumologic
• Temporal Cloud
• Terraform
• The Trade Desk
• Tor
• Typekit
• Unity Catalog
• UserReport
• VLAN
• VMware SD-WAN
• Vercel
• WhatsApp
• Workday
• Workday Absence Management
• Workday Talent Management
• Yahoo Ad Manager Plus
• Yahoo Analytics
• YouTube
• Zendesk
• Zscaler
• reCAPTCHA

Affiliated Organizations & Regional Branches

• LogMeIn Miradore
• GoTo Logistics