Freshworks | Company Profile
Freshworks Inc.
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Freshworks Inc. is a software-as-a-service (SaaS) company that specializes in customer engagement and business software solutions. Founded in 2010 in Chennai, India, by Girish Mathrubootham and Shan Krishnasamy, the company initially launched as Freshdesk, a cloud-based customer support platform. Headquartered in San Mateo, California, it has grown to employ thousands and serves a global customer base.
The company offers an integrated suite of user-friendly SaaS tools designed for small and medium-sized businesses. Its core products include Freshdesk for customer service, Freshsales for sales management, and Freshworks CRM, which provides comprehensive customer relationship management solutions. The Freshworks 360 suite enables cross-departmental data sharing for unified customer insights. The organization emphasizes simplicity and customer focus, aiming to meet the digital transformation needs of various sectors, including support, sales, and IT.
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