Freshworks | Company Profile

Freshworks | Company Profile

Updated March 31, 2026
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Freshworks Inc.

Employees4003
Revenue$838.8M
Alexa Rank# 8439

Industry & Market

Primary Industry
information technology & services
All Industries
information technology & servicescomputer software
Location
San Mateo, California, United States
Public Trading
NASDAQ: FRSH

Funding Information

Annual Revenue
$838,809,000
Publicly traded company

Headcount Distribution

Total Employees
4,003
Departments
19

By Department

Department Breakdown

Engineering
Sales
Support
Business Development
Marketing
Operations
Others

Keywords & Focus Areas

saasweb 20itsmhelpdeskcustomer support softwaresupport ticket systemapplicant tracking systemweb based support ticket systemcrmconversion optimization suiteenterprise softwarecloud computingcustomer servicesoftwareinformation technologysoftware developmentsupport ticket automationcustomer-centricemployee engagementbusiness software+10 more
30 total keywords

Overview

Freshworks Inc. is a software-as-a-service (SaaS) company that specializes in customer engagement and business software solutions. Founded in 2010 in Chennai, India, by Girish Mathrubootham and Shan Krishnasamy, the company initially launched as Freshdesk, a cloud-based customer support platform. Headquartered in San Mateo, California, it has grown to employ thousands and serves a global customer base.

The company offers an integrated suite of user-friendly SaaS tools designed for small and medium-sized businesses. Its core products include Freshdesk for customer service, Freshsales for sales management, and Freshworks CRM, which provides comprehensive customer relationship management solutions. The Freshworks 360 suite enables cross-departmental data sharing for unified customer insights. The organization emphasizes simplicity and customer focus, aiming to meet the digital transformation needs of various sectors, including support, sales, and IT.

Key Metrics

Total Employees
XXXX
Total number of employees
Engineering
XX
Number of employees in the engineering department
Sales Team
$XX
Number of employees in the sales department
Marketing
XX
Number of employees in the marketing department
Founded
XXXX
Year the company was founded
Revenue
$XXX,XXX,XXX
Total revenue of the company
Total Funding
$XXX M
Total funding of the company
Market Cap
$XXX,XXX
Market cap of the company

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Contact

Company
Freshworks
Headquarters
2950 S Delaware St, Suite 201, San Mateo, California 94403, US
Founded
2010
Languages
English, German, Russian, Chinese
Industry
information technology & services

Technology Stack

Analytics & Tracking

Google AnalyticsGoogle Tag ManagerHeapAnalyticsTaleo Applicant Tracking Systems (ATS)

Social & Marketing

Adobe Marketing CloudFacebook Custom AudiencesFacebook Login (Connect)Facebook Widget+4 more

Database & Backend

AWS Trusted AdvisorApache KafkaGRPCGoogle Font API+5 more

Cloud & Infrastructure

AWS Glue Data CatalogAWS Trusted AdvisorAdobe Marketing CloudAmazon CloudWatch+5 more

Productivity

Not found

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