Freshworks

Overview

Freshworks is a global software-as-a-service (SaaS) company founded in 2010 in Chennai, India, and now headquartered in San Mateo, California. It has evolved from a single-product startup, originally named Freshdesk, into a NASDAQ-listed enterprise serving over 67,000 customers worldwide, including notable brands like Honda, Bridgestone, and Hugo Boss. The company employs thousands and is recognized as the first India-born SaaS firm to trade on a US exchange.

The company offers a wide range of cloud-based software solutions aimed at enhancing customer and employee experiences. Its key products include Freshdesk for customer service, Freshservice for IT service management, and various sales automation and CRM tools. The Freddy AI Platform enhances interactions for both customers and employees. Freshworks operates globally, delivering user-friendly solutions that prioritize customer satisfaction and operational efficiency.

Basic Information

Contact Details

• Phone: +1 650-513-0514
• Website: freshworks.com
• LinkedIn: linkedin.com/company/freshworks-inc

Key Focus Areas & Initiatives

• Customer support software
• Helpdesk
• Web 2.0
• SaaS
• Support ticket system
• Web based support ticket system
• CRM
• ITSM
• Applicant tracking system
• Conversion optimization suite
• Enterprise software
• Cloud computing
• Customer service
• Software development
• Customer engagement
• Support analytics AI
• Support tools
• Customer experience
• Multi-channel support
• Support workflow automation
• Employee experience
• Compliance
• Global reach
• Business efficiency
• Multi-industry solutions
• Incident management
• Cloud-based platform
• Customer satisfaction
• Support automation
• Freddy AI Platform
• User-friendly interface
• Customer retention
• Digital transformation
• Marketing automation
• Operational efficiency
• Enterprise solutions
• Sales automation

Technologies Used

• AI
• AdRoll
• Adobe Media Optimizer
• Affiliate Window
• Amadesa
• Bing Ads
• Bootstrap Framework
• Cedexis Radar
• DoubleClick
• DoubleClick Conversion
• DoubleClick Floodlight
• Dropbox
• EventsAir by Centium
• Facebook Comments
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Freshdesk
• FullStory
• Gmail
• Google AdSense
• Google AdWords Conversion
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Play
• Google Tag Manager
• HasOffers
• HeapAnalytics
• Improvely
• Linkedin Marketing Solutions
• LiveRamp
• Marketo
• Mobile Friendly
• New Relic
• OneTrust
• Open AdStream (Appnexus)
• Optimizely
• Qualtrics
• Route 53
• Ruby On Rails
• Salesforce
• Sendgrid
• Sizmek (MediaMind)
• Sprig
• SumoMe
• Twitter Advertising
• Typekit
• Vimeo
• Wistia
• WordPress.org
• YouTube
• iTunes

Affiliated Organizations & Regional Branches

• Chatimity
• Osmnez Technologies Inc.
• Natero
• Airwoot
• Joe Hukum (acquired by Freshworks Inc)
• 1Click (acquired by Freshworks inc, previously Freshdesk inc)
• AnsweriQ (Acquired by Freshworks)
• Framebench (acquired by Freshdesk Inc)
• Device42, A Freshworks Company
• CanvasFlip (Acquired by Freshworks Inc)
• Pipemonk