Freshworks

Overview

Freshworks is a global software-as-a-service (SaaS) company founded in 2010 in Chennai, India, and now headquartered in San Mateo, California. It has evolved from a single-product startup, originally named Freshdesk, into a NASDAQ-listed enterprise serving over 67,000 customers worldwide, including notable brands like Honda, Bridgestone, and Hugo Boss. The company employs thousands and is recognized as the first India-born SaaS firm to trade on a US exchange.

The company offers a wide range of cloud-based software solutions aimed at enhancing customer and employee experiences. Its key products include Freshdesk for customer service, Freshservice for IT service management, and various sales automation and CRM tools. The Freddy AI Platform enhances interactions for both customers and employees. Freshworks operates globally, delivering user-friendly solutions that prioritize customer satisfaction and operational efficiency.

Basic Information

Industry	information technology & services
Founded	2010
Revenue	751.6M
Headquarters	2950 South Delaware Street, San Mateo, California 94403, United States
Languages	English, German, Russian, Chinese
Alexa Ranking	8439

Contact Details

Phone: +1 650-513-0514
Website: freshworks.com
LinkedIn: linkedin.com/company/freshworks-inc

Key Focus Areas & Initiatives

Customer support software
Helpdesk
Web 2.0
SaaS
Support ticket system
Web based support ticket system
CRM
ITSM
Applicant tracking system
Conversion optimization suite
Enterprise software
Cloud computing
Customer service
Software development
Customer engagement
Support analytics AI
Support tools
Customer experience
Multi-channel support
Support workflow automation
Employee experience
Compliance
Global reach
Business efficiency
Multi-industry solutions
Incident management
Cloud-based platform
Customer satisfaction
Support automation
Freddy AI Platform
User-friendly interface
Customer retention
Digital transformation
Marketing automation
Operational efficiency
Enterprise solutions
Sales automation

Technologies Used

AI
AdRoll
Adobe Media Optimizer
Affiliate Window
Amadesa
Bing Ads
Bootstrap Framework
Cedexis Radar
DoubleClick
DoubleClick Conversion
DoubleClick Floodlight
Dropbox
EventsAir by Centium
Facebook Comments
Facebook Custom Audiences
Facebook Login (Connect)
Facebook Widget
Freshdesk
FullStory
Gmail
Google AdSense
Google AdWords Conversion
Google Analytics
Google Apps
Google Dynamic Remarketing
Google Font API
Google Play
Google Tag Manager
HasOffers
HeapAnalytics
Improvely
Linkedin Marketing Solutions
LiveRamp
Marketo
Mobile Friendly
New Relic
OneTrust
Open AdStream (Appnexus)
Optimizely
Qualtrics
Route 53
Ruby On Rails
Salesforce
Sendgrid
Sizmek (MediaMind)
Sprig
SumoMe
Twitter Advertising
Typekit
Vimeo
Wistia
WordPress.org
YouTube
iTunes

Freshworks | Company Profile