Foundever

Overview

Foundever is a leading global provider of customer experience (CX) management solutions and Business Process Outsourcing (BPO) services, headquartered in Luxembourg City. With operations in 45 countries, the company delivers over 9 million customer experiences daily in more than 60 languages and has evolved since its 1994 origins as a subsidiary of United Technologies into a major player in the CX industry.

The company offers a wide range of outsourced customer experience solutions, including customer service and support, sales and technical support, collections, consulting, and analytics. Foundever provides AI-driven solutions and digital transformation capabilities through flexible delivery models. It serves industries such as banking, healthcare, retail, and technology, and partners with over 800 global brands. Foundever operates Foundever.org, a nonprofit foundation focused on education and employment opportunities in the CX field.

Basic Information

Contact Details

• Website: foundever.com
• LinkedIn: linkedin.com/company/foundever

Key Focus Areas & Initiatives

• Outsourcing & offshoring consulting
• Self-service solutions
• Customer support optimization
• Customer support for video games
• Analytics
• Customer insights
• Customer support for entertainment brands
• Technology
• Customer support for business growth
• CX outsourcing
• Customer support for media and entertainment
• Digital solutions
• Cloud platforms for customer support
• Operations in multiple countries
• AI integration in customer support
• Customer support for gaming and esports
• Customer satisfaction
• Customer support for content providers
• Customer support for content creators
• Enterprise customer support
• Security protocols and risk management
• Customer support technology and automation
• Sales and retention
• Customer journey management
• Generative AI for CX
• Operational efficiency and workforce management
• Fraud detection
• AI-driven engagement and analytics
• Support for streaming platforms
• Technical and multilingual support
• Support for financial services

Technologies Used

• ABAP
• AI
• AWS SDK for JavaScript
• AWS Trusted Advisor
• AddThis
• Amazon EKS Anywhere
• Amazon SES
• Argo CD
• Argocd
• AutoCAD
• Catalyst
• CheckPoint
• Cisco ASA 5555
• Cisco Catalyst 9800 Series Wireless Controllers
• Cisco Firepower 9300
• Cisco Nexus Switches
• Cisco VPN
• Cisco VoIP
• Cision
• Connect
• Docker
• Facebook
• Facebook Pixel
• Fastapi
• GAS
• Gatling
• Genesys
• GitLab
• Google AdSense
• Google AdWords Conversion
• Google Analytics
• Google Maps
• Gradle
• Grafana
• HELM
• Harbor
• Harmony Email & Collaboration
• IQMS
• Insider
• Instagram
• Intuit
• JUnit
• Keycloak
• Kubernetes
• Less
• LinkedIn Sales Navigator
• Linkedin Marketing Solutions
• Microsoft Excel
• Microsoft Office
• Microsoft Office 365
• Microsoft PowerPoint
• Microsoft Project
• Microsoft Teams
• Microsoft Teams Rooms
• Microsoft Windows Server 2012
• Minitab Workspace
• Miro
• Monster
• Office365
• OneTrust Tech Risk & Compliance
• OpenAI GPT-3
• OpenAPI
• OpenID
• OpenProject
• OpenTelemetry
• Outlook
• PowerBI Tiles
• Prometheus
• QuickBooks
• Route
• Route 53
• SAM
• SAP
• SAP ECC
• SAP SuccessFactors
• SAP SuccessFactors Employee Central Payroll
• SES
• SalesLoft
• Salesforce
• Salesforce CPQ
• Salesforce CRM Analytics
• ServiceNow Configuration Management Database
• Skype
• Slack
• Smartlook
• Smartsheet
• Speech to text
• Spiceworks IP Scanner
• Spring Boot
• SuccessFactors (SAP)
• TSYS
• TypeScript
• Verint
• Visio
• Visual Studio Code
• VueJS
• WebOffice
• Xmind
• Zendesk
• [24]7 Live Chat
• accessiBe
• eCentral

Affiliated Organizations & Regional Branches

• Symphony Ventures Limited
• Alpine Access, Inc.