Fluent Commerce

Overview

Fluent Commerce is a global leader in cloud-based distributed order management system (OMS) software. Founded in 2013 and headquartered in Australia and New Zealand, the company specializes in enterprise-wide inventory availability and order lifecycle automation for both B2C and B2B organizations. The company serves various regions, including Asia, Europe, the Middle East, and North America, focusing on enterprise and mid-market businesses with complex operations.

The core product is a flexible and scalable cloud-native platform that provides real-time inventory visibility, multi-channel order integration, and fulfillment optimization. This platform helps retailers, brands, wholesalers, and distributors streamline order orchestration and manage fulfillment locations, enhancing customer experiences across multiple sales channels. The system is capable of processing high transaction volumes, supporting adaptability to evolving business needs and allowing companies to scale globally. Fluent Commerce's customer base includes brands such as JD Sports, L’Oréal, and Prada Group. The company emphasizes a culture of respect, growth, and diversity, led by CEO Graham Jackson, who has extensive experience in the retail and technology sectors.

Basic Information

Contact Details

• Phone: +61 1300 358 368
• Website: fluentcommerce.com
• LinkedIn: linkedin.com/company/fluent-commerce

Key Focus Areas & Initiatives

• Click and collect
• Instore fulfilment
• Omnichannel returns
• Omnichannel retail
• Instore operations
• Order management
• Inventory management
• Order fulfillment
• BOPIS (Buy Online, Pickup In Store)
• Distributed order management
• Multi-brand and multinational OMS
• Cloud microservices architecture
• Customer promise accuracy
• Supply chain optimization
• Fulfillment automation
• Payment & tax connectors
• Supply chain management
• Return management
• Retail inventory management
• Inventory visibility and accuracy
• Multi-channel order orchestration
• E-commerce enablement
• Inventory segmentation
• Complex supply chain management
• Global expansion support
• Cloud scalability and distributed order management
• Headless commerce and OMS
• Order routing and sourcing logic
• Operational scalability
• Loyalty management
• Real-time inventory data processing
• Customer satisfaction and experience optimization

Technologies Used

• AI
• Atlassian Cloud
• Bootstrap Framework
• CloudFlare Hosting
• Cloudinary
• DoubleClick
• DoubleClick Conversion
• Gmail
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Tag Manager
• Hotjar
• Linkedin Marketing Solutions
• Mobile Friendly
• Phoenix
• Remote
• Route 53
• Ruby On Rails
• Vimeo
• WordPress.org

Affiliated Organizations & Regional Branches