FloorWalk

Overview

FloorWalk is a specialized Mystery Shopping and Consumer Insights company based in India, operating as Floorwalk Consultants Private Limited. Led by CEO Sourabh Narsaria, the company focuses on enhancing service quality and operational performance for businesses in the Retail and Hospitality sectors.

FloorWalk offers a range of services, including mystery shopping audits, tailored retail audits, and customer experience insights. With a network of over 500,000 mystery shoppers and field agents across more than 350 cities in India and 22 countries, they provide real-time, actionable data to support strategic decision-making. Their product portfolio includes analytics platforms and customer satisfaction measurement tools, designed to deliver comprehensive insights into customer experiences. The company serves over 250 clients from various industries, including automotive, apparel, and luxury brands, and is committed to delivering quality insights and detailed evaluations that help businesses improve customer service and operational effectiveness.

Basic Information

Contact Details

• Phone: +91 78360 66777
• Website: floorwalk.in
• LinkedIn: linkedin.com/company/floorwalk
• Twitter: twitter.com/floorwalkindia
• AngelList: angel.co/floorwalk-1
• Facebook: facebook.com/FloorWalk

Key Focus Areas & Initiatives

• Inventory audits
• Competition benchmarking
• Infrastructure audits
• Price check audits
• Customer experience audits
• Integrity checks
• Telephonic audits
• Visibility audit
• Mystery shopping
• Market research
• Web based audits
• Market survey
• Retail
• Automotive
• Consumer electronics
• Entertainment & luxury travel
• Hardware
• Information technology
• Technology, information & internet
• Employee behavior analysis
• Unbiased data
• Mystery shopper app
• Store operations audit
• Reputation management
• Customer journey mapping
• Employee honesty
• Employee monitoring
• Market intelligence platform
• Customer satisfaction feedback
• Business management
• Brand reputation management
• Customer satisfaction measurement
• Customer experience metrics
• Business process improvement
• Mystery shopping data analytics
• Store compliance software
• Store audit digital platform
• Employee fraud prevention
• Mystery shopping reports
• Customer experience
• Customer satisfaction surveys
• Consumer services
• Market trends analysis
• Customer data
• Store compliance
• Illegal activity detection
• Customer satisfaction index
• Store compliance checks
• Store inspection
• Operational efficiency
• Customer loyalty programs
• Employee performance monitoring
• Customer service quality
• Employee performance evaluation
• Service quality
• Consumer insights
• Store audit software
• Store environment quality
• Audit platform
• Business growth
• Brand image
• Market analysis tools
• Employee honesty verification
• Customer service improvement
• Ground level insights
• Customer satisfaction
• Store compliance monitoring
• Business hazards
• Mystery shopper network
• Market research automation
• Customer experience enhancement
• Store infrastructure check
• Store environment evaluation
• Sales conversion optimization
• Customer service quality check
• Store environment assessment
• Employee evaluation
• Employee dishonesty detection
• Customer loyalty
• Business management tools
• Customer data collection
• Customer service monitoring
• Sales improvement
• Business intelligence tools
• Mystery shopper network management
• Research solutions
• Mystery shopping automation
• Brand monitoring
• Consumer behavior
• Employee behavior monitoring
• Market segmentation
• Employee dishonesty
• Store policy adherence
• Customer engagement tools
• Business services
• Customer feedback
• Customer service training
• Employee training feedback
• Performance audit
• Real-time audit tracking
• Store infrastructure inspection
• Customer experience optimization
• Retail audit
• Operational audits
• Customer feedback collection
• Store infrastructure
• Store performance metrics
• Business decision support
• Product market fit
• Customer service standardization
• Store policy compliance
• Business risk management
• Pricing standards
• Automation in audits
• Data analytics
• Fraud detection
• Employee fraud detection
• Ground level consumer insights
• B2B
• Consulting
• Services
• Marketing research and public opinion polling
• Inventory management
• Project management
• Brand awareness
• Payment processing
• Customer engagement
• Consumers
• Information technology & services
• Computer & network security
• Productivity

Technologies Used

• Bootstrap Framework
• Django
• Gmail
• Google Analytics
• Google Apps
• Google Tag Manager
• Mobile Friendly
• Nginx
• Route 53
• Ubuntu
• YouTube

Affiliated Organizations & Regional Branches