FloorWalk | Company Profile - Revenue, Headcount, Tech Stack, Contacts
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Overview
FloorWalk is a specialized Mystery Shopping and Consumer Insights company based in India, operating as Floorwalk Consultants Private Limited. Led by CEO Sourabh Narsaria, the company focuses on enhancing service quality and operational performance for businesses in the Retail and Hospitality sectors.
FloorWalk offers a range of services, including mystery shopping audits, tailored retail audits, and customer experience insights. With a network of over 500,000 mystery shoppers and field agents across more than 350 cities in India and 22 countries, they provide real-time, actionable data to support strategic decision-making. Their product portfolio includes analytics platforms and customer satisfaction measurement tools, designed to deliver comprehensive insights into customer experiences. The company serves over 250 clients from various industries, including automotive, apparel, and luxury brands, and is committed to delivering quality insights and detailed evaluations that help businesses improve customer service and operational effectiveness.
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