Etch

Overview

Etch (UK) Limited is a digital customer experience consultancy based in the UK. The company specializes in revitalizing established businesses that face challenges such as loss of market leadership and digital stagnation. Through its proprietary EtchElevate™ process, Etch integrates design, technology, and data to enhance customer experiences, drive growth, and improve operational efficiency.

Founded in 2006, the consultancy operates from its headquarters in Southampton and is a certified B Corporation, emphasizing sustainable practices and transparent collaboration. Its services include customer experience design, digital marketing optimization, technology and data services, and advisory support, all aimed at helping mature UK companies achieve their goals. Notable clients include British Airways, Selfridges, and the Royal Yachting Association.

Basic Information

Contact Details

• Phone: +44 23 8000 4800
• Website: etchuk.com
• LinkedIn: linkedin.com/company/etch-uk

Key Focus Areas & Initiatives

• user experience
• digital marketing
• umbraco cms
• experience design
• biddable media
• facebook advertising
• ppc
• adwords
• display advertising
• remarketing
• web development
• digital strategy
• episerver
• digital transformation
• ecommerce
• website design
• design sprints
• ux
• ui
• cx
• seo
• business consulting & services
• b2b
• personalization
• information technology and services
• business process reengineering
• retail
• innovation
• technology and data services
• fusion teams
• ai and ml
• software development
• consulting
• omni-channel delivery
• customer feedback analysis
• sustainable business
• customer experience
• operational efficiency
• management consulting
• customer loyalty enhancement
• customer engagement
• data management
• customer insights
• customer journey mapping
• machine learning
• rapid prototyping
• data analytics
• customer-centric strategy
• digital ecosystem development
• market leadership
• legacy modernization
• data-driven insights
• e-commerce
• customer retention
• d2c
• design and technology integration
• growth marketing
• content management
• marketing automation
• customer engagement optimization
• agile delivery
• services
• cx strategy
• digital innovation
• computer systems design and related services
• artificial intelligence
• marketing & advertising
• advertising
• information technology & services
• marketing
• consumer internet
• consumers
• internet
• web design
• search marketing
• saas
• computer software
• enterprise software
• enterprises

Technologies Used

• Atlassian Cloud
• Freshdesk
• Google Font API
• Google Tag Manager
• Microsoft Application Insights
• Microsoft Azure
• Microsoft Azure Hosting
• Mobile Friendly
• Outlook
• React Redux
• Remote
• Slack
• Vimeo
• WordPress.org

Affiliated Organizations & Regional Branches